Hotel Guest Services Supervisor

6 days ago


Dubai, Dubai, United Arab Emirates Sheraton Grand Hotel, Dubai Full time

Job Description:

The Front Desk Operations Manager will be responsible for managing the front office and concierge departments, ensuring smooth daily operations, and providing exceptional guest experiences. This role requires strong leadership, communication, and problem-solving skills.

Responsibilities:

  • Ensure the effective and professional running of the day-to-day front office operations.
  • Develop and lead revenue-generating/cost-effective initiatives to contribute directly to hotel profitability.
  • Participate as a member of the Hotels Fire and Emergency Team as required; while enforcing the safety and security tips of the Front Desk Team.

Requirements:

  • 3 years of experience in a FO management position.
  • Computer, Opera, and GXP knowledge and skills.
  • Preferably Marriott Associate.
  • Strong Leadership skills.
  • Driver personality who drives people effectively.
  • Flexible.
  • Excellent communication and follow-up skills.


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