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Guest Services Representative

1 week ago

Dubai, Dubai, United Arab Emirates Golden Sands Hotel Apartments Full time
Job Summary:

The Guest Services Representative role at Golden Sands Hotel Apartments involves providing exceptional guest experiences, managing front office operations, and contributing to a positive and welcoming atmosphere. We are looking for a highly skilled and experienced individual who can deliver outstanding results and exceed guest expectations.

Key Responsibilities:
  • Guest Service: Use guest name whenever possible in accordance with hotel standards.
  • Front Office Operations: Handle guest messages, facsimiles, and mail, ensuring that the information is accurate, complete, and promptly delivered.
  • Cash Handling: Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests.
  • Teamwork: Be aware of facilities and points of interest within Dubai and surrounding areas to assist with any guest inquiries.
Requirements:
  • Excellent Communication Skills: Possess excellent spoken and written communication skills to effectively interact with guests and colleagues.
  • Technical Skills: Strong computer software proficiency is required to handle front office operations efficiently.