Hotel Front Office Supervisor

2 days ago


Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time
Job Description

We are seeking a highly skilled Hotel Front Office Supervisor to join our team at Mandarin Oriental Hotel Group Limited.

About the Role

This is an exceptional opportunity for a seasoned front office professional to supervise and manage our hotel's front office operations, ensuring efficient and seamless guest service delivery.

The ideal candidate will possess a strong background in hospitality, with a minimum of 3 years of experience in a front office role. They should have a proven track record of managing high-performing teams, optimizing front office operations, and delivering exceptional guest experiences.

Main Responsibilities
  1. Front Office Operations:
  • Supervise and manage the day-to-day operations of the front office, ensuring efficient check-in and check-out processes, accurate billing, and seamless guest service delivery.
  • Develop and implement effective procedures to minimize errors and optimize guest satisfaction.
  • Collaborate with other departments to ensure seamless service delivery and exceed guest expectations.
  1. Team Leadership and Development:
  • Lead and motivate a team of front office staff to achieve sales targets and deliver excellent guest service.
  • Develop and implement effective training programs to enhance team skills and knowledge.
  • Foster a culture of continuous improvement, encouraging innovation and excellence throughout the department.
  1. Guest Service and Satisfaction:
  • Deliver exceptional guest experiences through personalized service, attention to detail, and proactive issue resolution.
  • Monitor and address guest complaints and feedback to ensure high levels of satisfaction.
  • Collaborate with other departments to ensure seamless service delivery and exceed guest expectations.
Requirements
  • Minimum 3 years of experience in a front office role, preferably in a luxury hotel environment.
  • Strong leadership and team management skills, with a proven track record of achieving sales targets and delivering excellent guest service.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to analyze data, identify trends, and develop strategies to optimize front office operations.


  • Dubai, Dubai, United Arab Emirates Siro Full time

    Our Culture: We are a global lifestyle brand that combines state-of-the-art wellbeing with exceptional hospitality. Our culture is built on four core values: openness, intuitiveness, generosity, and spontaneity. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a...


  • Dubai, Dubai, United Arab Emirates The First Group Full time

    Job DescriptionJob Summary:The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behaviour and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service...


  • Dubai, Dubai, United Arab Emirates The First Group Full time

    Overview Over the past two decades, The First Group has forged a reputation as one of the hospitality industry's leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Our corporate ethos and unique vision for the future of hospitality is...


  • Dubai, Dubai, United Arab Emirates Holiday Inn Full time

    Job DescriptionWe are seeking a highly motivated and experienced Reservations Supervisor to join our hotel's Front Office team.Main AccountabilitiesSupervise the Reservations Department, focusing on exceptional guest services and efficiency.Collaborate with revenue management and front office teams to drive room sales and occupancy growth.Maintain accurate...


  • Dubai, Dubai, United Arab Emirates Accor Hotels Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...


  • Dubai, Dubai, United Arab Emirates AccorHotel Full time

    The Front Office Supervisors role is tooversee the entire front office operations during their shifts andlead the teams towards the attainment of the highest standards ofservice and excellence for our guests positively impacting ourguests journey and satisfaction. Your role includes upsellingincreasing loyalty enrollments resolving guest requests andconcerns...


  • Dubai, Dubai, United Arab Emirates TASC Outsourcing Full time

    Senior Manager - Recruitment | Emiratization SpecialistAt TASC Outsourcing, we are seeking an exceptional Hotel Front Desk Supervisor to join our dynamic team. This key role requires a strong understanding of hotel operations and excellent communication skills.Key Responsibilities:Guest Reception: Greet and welcome guests warmly and professionally upon...


  • Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    We are seeking a highly skilled Hotel Front Office Agent to join our team at Mandarin Oriental Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional service to our guests from arrival to departure.Key ResponsibilitiesGreet and check-in guests promptly, ensuring a smooth and efficient experience.Address...


  • Dubai, Dubai, United Arab Emirates Hyatt Place Full time

    As a Hotel Host in our Front Office Department, you will be the primary point of communication for our hotel services and promotions for our guests and are responsible for guest registration. This highly visible and important role not only involves seamless check-ins and check-outs, but also provides opportunities for casual conversation and has a direct...


  • Dubai, Dubai, United Arab Emirates Kerzner International Full time

    As a key member of the Kerzner International team, you will have the opportunity to make a significant impact on the guest experience at One&Only One Za'abeel.About the Job DescriptionThis role involves supervising front office departments, developing budgets and staffing plans, training staff, and ensuring compliance with policies and procedures. We require...


  • Dubai, Dubai, United Arab Emirates Hyatt Hotels Corporation Full time

    The Assistant Manager Front Office is a vital role at Hyatt Hotels Corporation. In this position, you will be responsible for the efficient running of the department, ensuring seamless operations that meet corporate strategies and brand standards.You will lead the team to achieve departmental goals, utilizing effective time management skills and providing...


  • Dubai, Dubai, United Arab Emirates Siro Full time

    About This RoleThis is an exciting opportunity to join a dynamic team as a Front Desk Operations Manager.You will be responsible for ensuring the smooth and efficient day-to-day operations of the Front Desk under the general guidelines of the Director of Front of House and Assistant Managers.Maintain an up-to-date knowledge of hotel operations, services, and...


  • Dubai, Dubai, United Arab Emirates Sheraton Grand Hotel, Dubai Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Sheraton Grand Hotel, Dubai Human Resources Operations Manager at Sheraton Grand Hotel, Dubai HUMAN RESOURCES VISION We will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do....


  • Dubai, Dubai, United Arab Emirates Accor Full time

    Job DescriptionTo supervise the Front Office operations, including the Reception, CID, and Guest Relations ensuring that the hotel standards and procedures are fully known and followed.To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.To control that the arrival lists are updated,...


  • Dubai, Dubai, United Arab Emirates Siro Full time

    About the RoleThe Front Office Agent will provide exceptional guest experiences by delivering personalized service, ensuring smooth check-ins and check-outs, and processing cashiering transactions promptly.Key ResponsibilitiesOffer information and assistance to guests with special requirementsProcess reservations and manage room assignmentsMaintain accurate...

  • Front Desk Supervisor

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Millennium Hotels and Resorts MEA Full time

    As a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may...

  • Concierge Supervisor

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

    Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.Going beyond...


  • Dubai, Dubai, United Arab Emirates Hyatt Place Full time

    As a Hotel Host in our Front OfficeDepartment, you will be the primary point of communication of ourhotel services and promotions for our guests and are responsiblefor the guest registration. This highly visible and important rolenot only involves seamless Check-ins and Check-outs, but also givesopportunity for casual conversation as well as having a...


  • Dubai, Dubai, United Arab Emirates Royal View Hotel Full time

    Job SummaryWe are seeking a skilled and friendly Front Desk Representative to join our team at the Royal View Hotel. As a key member of our front office staff, you will be responsible for providing exceptional customer service and ensuring a warm welcome for our guests.


  • Dubai, Dubai, United Arab Emirates The First Group Full time

    Job OverviewWe are seeking an experienced Front Office Supervisor to join our team at The First Group. As a key member of our Front Office Department, you will be responsible for supervising a team of Front Desk staff and ensuring that they provide exceptional customer service to our guests.In this role, you will be working closely with the Duty Managers to...