Hotel Guest Services Representative

4 days ago


Dubai, Dubai, United Arab Emirates Paramount Hotel Dubai Full time
Job Title

We are seeking a skilled Hotel Guest Services Representative to join our front desk team at Paramount Hotel Dubai.

Key Accountabilities:
  • Provide exceptional guest service, responding promptly and professionally to guest inquiries and requests.
  • Work collaboratively with colleagues to achieve high levels of customer satisfaction and loyalty.
  • Process check-ins and check-outs efficiently, handling any issues or concerns that may arise.
  • Manage online and phone reservations, using relevant software systems to ensure accuracy and efficiency.
  • Handle guest payments and credit card transactions securely and promptly.
  • Collect and record guest information, maintaining accurate and up-to-date records.
  • Assign rooms to guests, ensuring that they have a comfortable and enjoyable stay.


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