Guest Service Officer

3 days ago

Dubai, Dubai, United Arab Emirates HYATT HOTEL Full time
Roles and responsibilities

You will be responsible to provide an excellent and consistent level of service to your customers.

The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Residences Division

Knowledge about ISO 14001 is an added advantage.

Qualifications

Diploma/qualification in Hospitality or Tourism Management

  • Guest Check-In and Check-Out:

    • Greet guests warmly upon arrival and facilitate a smooth check-in process.
    • Ensure that guests' information is accurately recorded in the system and handle payment or billing details.
    • Assist guests during check-out, ensuring their departure is seamless and they leave with a positive experience.

  • Customer Service and Assistance:

    • Provide personalized assistance to guests by answering their questions, addressing concerns, and offering recommendations for local attractions or services.
    • Handle guest complaints or special requests with professionalism, working to resolve any issues to the guest's satisfaction.
    • Offer support to guests during their stay, whether it's arranging room service, coordinating transportation, or handling special needs.

  • Information Management:

    • Provide information about hotel amenities, services, and facilities (e.g., restaurant hours, gym, spa, etc.).
    • Maintain accurate records of guest interactions and requests, ensuring all communications are logged properly in the system.
    • Update guests on any changes or disruptions, such as construction in the area or service outages.

  • Reservation Management:

    • Assist with making reservations for guests, ensuring room availability and handling special requests (e.g., room preferences, early check-ins, or late check-outs).
    • Update the booking system to reflect changes or cancellations.
    • Collaborate with the sales or marketing team to promote special offers or packages.

  • Coordination with Other Departments:

    • Work closely with housekeeping, food & beverage, and maintenance staff to ensure that guest needs are met promptly.
    • Communicate any guest requests or concerns to relevant departments to facilitate quick resolutions.
    • Ensure smooth communication between front desk operations and other hotel areas, especially during peak hours.

  • Billing and Payment Processing:

    • Handle cash, credit card, or other forms of payment for services provided.
    • Prepare and issue invoices to guests upon check-out and resolve any billing discrepancies.
    • Ensure that all charges are accurately recorded in the system and adhere to company policies.

  • Maintaining Guest Privacy and Security:

    • Ensure that guests' personal information is handled confidentially and securely.
    • Assist with the verification of guest identification and ensure that only authorized individuals are granted access to rooms or services.
Desired candidate profile

  1. Communication Skills:

    • Strong verbal and written communication skills are essential for interacting with guests, team members, and management.
    • Ability to effectively convey information, listen to guest concerns, and respond appropriately.

  2. Customer Service Excellence:

    • A high level of professionalism and courtesy when dealing with guests.
    • Ability to remain calm and composed when managing guest complaints or issues, and offering solutions promptly.

  3. Problem-Solving and Decision-Making:

    • Ability to handle a wide range of issues and challenges that may arise during a guest's stay.
    • Quick thinking and the ability to make decisions that satisfy the guest while adhering to company policies.

  4. Attention to Detail:

    • Being thorough when recording guest information, managing reservations, and ensuring that guest needs are met.
    • Monitoring any special requests or notes about a guest's preferences for future stays.

  5. Multitasking and Time Management:

    • Ability to handle multiple tasks at once, such as answering phones, checking in guests, and responding to requests simultaneously.
    • Prioritizing tasks effectively, especially during busy check-in/check-out times.

  6. Cultural Sensitivity and Empathy:

    • Understanding the needs and preferences of guests from diverse cultural backgrounds.
    • Ability to create a welcoming environment where all guests feel valued and respected.

  7. Technology Proficiency:

    • Familiarity with hotel management software (e.g., Opera, Hotello, Protel) to check in guests, process payments, and manage reservations.
    • Proficiency with office software (e.g., Microsoft Office or Google Workspace) for reporting and communication.

  8. Teamwork:

    • Ability to collaborate with other team members, such as housekeeping, kitchen staff, and managers, to provide seamless service to guests.
    • Being a team player who helps to maintain positive relationships with colleagues in all departments.

  9. Patience and Resilience:

    • Patience when dealing with high-stress situations, such as managing an influx of guests during peak hours or addressing difficult customer complaints.
    • Resilience in handling repetitive tasks and staying upbeat in a fast-paced environment.

  10. Knowledge of Local Area:

  • Knowledge of the local area, including tourist attractions, restaurants, and services, to assist guests with recommendations.
  • Ability to stay informed about local events, activities, and changes that may impact guest experiences.

  • Guest Services Officer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Hyatt Hotels Corporation Full time

    If you're looking for a career with our Inclusive Collection, please click here to view job postings. Guest Services Officer - Hotel Residence - Arabic Speaker Grand Hyatt Dubai, AE - DU - Dubai Front Office Hourly/Entry Level Employee Full-time Worldwide Summary You will be responsible to provide an excellent and consistent level of service to your...

  • Guest Service Officer

    7 hours ago

    Dubai, Dubai, United Arab Emirates HYATT HOTEL Full time

    Roles and ResponsibilitiesYou will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Residences Division. Knowledge about ISO 14001 is an added advantage.QualificationsDiploma/qualification in...

  • Guest Service Officer

    3 weeks ago

    Dubai, Dubai, United Arab Emirates ANdAZ Full time

    Organization: Andaz Dubai The PalmSummary:You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. Arabic/Russian/German/French Speaker is preferred.Qualifications:Ideally with a...

  • Guest Service Officer

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Accor Hotels Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Service Officer

    1 week ago

    Dubai, Dubai, United Arab Emirates 21c Museum Hotels Full time

    Company Description Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Service Officer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates HYATT HOTEL Full time

    Roles and responsibilitiesYou will be responsible to provide anexcellent and consistent level of service to yourcustomers.The Guest Service Officer isresponsible to contribute to the smooth and efficient running ofthe Reception within the ResidencesDivisionKnowledge about ISO 14001 is an addedadvantage.QualificationsDiploma/qualificationin Hospitality or...

  • Guest Service Officer

    5 days ago

    Dubai, Dubai, United Arab Emirates HYATT HOTEL Full time

    Roles and responsibilities You will be responsible to provide anexcellent and consistent level of service to yourcustomers.The Guest Service Officer isresponsible to contribute to the smooth and efficient running ofthe Reception within the ResidencesDivisionKnowledge about ISO 14001 is an addedadvantage.Qualifications Diploma/qualificationin Hospitality or...

  • Guest Services Officer

    4 days ago

    Dubai, Dubai, United Arab Emirates Hyatt Full time

    You will be responsible for providing an excellent and consistent level of service to your customers. The Guest Service Officer is responsible for contributing to the smooth and efficient running of the Reception within the Hotel Residence Division. Ideally, candidates should have a relevant degree or diploma in Hospitality or Tourism management. Minimum...

  • Guest Service Officer

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Accor Full time

    JobDescriptionTo provide a courteous, professional,efficient and flexible service at all times, following the hotelStandards of Performance.To perform all dutiesand tasks when rotated or assigned to another Department as perMaster Task List for that Department.To befully conversant with all services and facilities offered by thehotel.To operate the...

  • Guest Services Officer Telecommunications

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Grand hyatt Full time

    You will be responsible to provide anexcellent and consistent level of service to yourguests.The Guest Services Officer isresponsible to contribute to the smooth and efficient running ofthe Communications Center within the RoomsDivision.QualificationsIdeallywith a relevant degree or diploma in Hospitality or Tourismmanagement.Minimum 2 years work experience...

  • Guest Services Officer Telecommunications

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Grand hyatt Full time

    You will be responsible to provide anexcellent and consistent level of service to yourguests.The Guest Services Officer isresponsible to contribute to the smooth and efficient running ofthe Communications Center within the RoomsDivision.QualificationsIdeallywith a relevant degree or diploma in Hospitality or Tourismmanagement.Minimum 2 years work experience...

  • Guest Services Coordinator

    7 days ago

    Dubai, Dubai, United Arab Emirates Premier Inn Hotels LLC Full time

    Guest Services CoordinatorWe are seeking a detail-oriented Guest Services Coordinator to join our front office team at Premier Inn Hotels LLC.In this role, you will be responsible for coordinating guest services, managing communications, and resolving guest issues promptly and professionally.Respond to guest inquiries and resolve issues...

  • Guest Services Representative

    3 days ago

    Dubai, Dubai, United Arab Emirates Minor International Full time

    Our TeamWe are a dynamic and passionate team dedicated to providing exceptional guest experiences. Our front office team is committed to delivering personalized service and exceeding guest expectations.Job DetailsWe are seeking a Front Office Experience Manager to join our team as a Lobby Hostess. In this role, you will be responsible for creating a seamless...

  • Guest Services Director

    7 days ago

    Dubai, Dubai, United Arab Emirates Siro Full time

    About Our Team: At SIRO One Za'abeel, we believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. Our team is open-hearted, intuitive, generous, and spontaneous in spirit. We are committed to investing in the growth of our company, and that means we are committed to...

  • Guest Services Agent

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Avani Hotels and Resorts Full time

    Guest Services Agent (Preferably Russian and Arabic Speakers) Full-time Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Avani hotels are perfecting the balance between work and play, design and function, service, and...

  • Guest Service Ambassador

    5 hours ago

    Dubai, Dubai, United Arab Emirates HYATT HOTEL Full time

    Job OverviewThe Guest Service Officer plays a pivotal role in providing exceptional service to our guests at HYATT HOTEL. As the face of our Residence Division, this individual is responsible for delivering a seamless and memorable experience.

  • Guest Services Agent

    7 hours ago

    Dubai, Dubai, United Arab Emirates Minor International Full time

    Company DescriptionContemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish.Business or leisure? It's up...

  • Guest Services Manager

    3 days ago

    Dubai, Dubai, United Arab Emirates 21c Museum Hotels Full time

    About UsAt 21c Museum Hotels, we are committed to delivering exceptional service to our guests. We value innovation and creativity in everything we do.We are seeking a highly skilled Guest Services Manager to join our front office team. In this role, you will be responsible for leading a team of guest services staff and ensuring that all aspects of...

  • Guest Services Agent

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Minor Hotels Full time

    Guest Services Agent (Preferably Russian and Arabic Speakers) Company Description Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.Avani hotels are perfecting the balance between work and play, design and function, service,...

  • Guest Services Agent

    3 days ago

    Dubai, Dubai, United Arab Emirates Minor Hotels Full time

    Guest Services Agent (Female Russian Speakers) 1 week ago Be among the first 25 applicants Company Description Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Avani hotels are perfecting the balance between work and...