Call Center Team Lead

Job OverviewThe Al Sahraa Group is seeking a skilled Fleet Call Center Supervisor to lead and manage the operations of our call center. This role requires strong leadership, communication, and problem-solving skills to ensure efficient and effective customer service.

Job DescriptionAs a Fleet Call Center Operations Manager at Al Sahraa Group, you will be responsible for leading and managing a team of call center agents, ensuring the smooth operation of the call center, resolving customer inquiries and issues, analyzing data to identify areas for improvement, and fostering a positive work environment.Key...

Job DescriptionRoles & ResponsibilitiesManage andlead a team of call center agents to achieve performance targetsand deliver exceptional customer service.Monitor and evaluateagents' performance, providing coaching and feedback to driveimprovement.Ensure adherence to company policies and procedures,including quality and compliance standards.yze call center...

Job DescriptionRoles & ResponsibilitiesManage andlead a team of call center agents to achieve performance targetsand deliver exceptional customer service.Monitor and evaluateagents' performance, providing coaching and feedback to driveimprovement.Ensure adherence to company policies and procedures,including quality and compliance call center metricsand data...

Job Description:The Guest Service Center Supervisor will oversee the smooth and efficient operation of the Guest Service Center team. This role involves leading, supervising, and supporting team members to ensure excellent guest service.Responsibilities:Team Supervision:Lead and develop the Guest Service Center team to achieve exceptional customer...

Role: Call Center Agent Location: Abu Dhabi ROLE PURPOSE: To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. These are the main responsibilities of this role: Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center....

Key AccountabilitiesThe Transportation Customer Experience Supervisor is responsible for leading and managing a team of call center agents, ensuring the smooth operation of the call center, resolving customer inquiries and issues, analyzing data to identify areas for improvement, and fostering a positive work environment.Responsibilities:Supervise and manage...

Call Center & Customer Service (UAE National) Closure Date: Apr 01, 2025 | Reference Number: 047 | Abu Dhabi Department: Admission and Registration Unit Experience: 2 Years call center/customer service experience (Experience in UAE is a plus) Job Description: Provides information related to policies and conditions for the admission of new students at the...

We are URGENTLY looking for an Hindi/Urdu &English speaker for a Call Center position with the followingqualifications:- Can communicate in both English & Hindi/Urdulanguages.- With customer service work experience- Willing to workin shifts- Can join immediately• *Job Types**: Full-time,Permanent• *Salary**: AED2,000.00 - AED3,000.00 per...

We are URGENTLY looking for an Hindi/Urdu &English speaker for a Call Center position with the followingqualifications:- Can communicate in both English & Hindi/Urdulanguages.- With customer service work experience- Willing to workin shifts- Can join immediately• *Job Types**: Full-time,Permanent• *Salary**: AED2,000.00 - AED3,000.00 per...

A challenging and rewarding career opportunity has arisen for a Call Center Representative at AMS International UAE. As a key member of our customer support team, you will be responsible for handling inbound calls, responding to customer inquiries, and providing solutions to customer problems.The ideal candidate will possess excellent communication skills,...

We are looking for a skilled Call Center Agent to contribute to the success of our team. The successful candidate will have a strong background in telecommunications and be able to work effectively in a fast-paced environment.Job Description:Manage and respond to incoming guest calls, maintaining a professional tone and demeanor at all times.Collaborate with...

TeamManagement: Lead and support a team of call centeragents.PerformanceMonitoring: Track and analyze performance metrics,providing feedback andcoaching.Training andDevelopment: Conduct training sessions to enhanceagent skills andknowledge.QualityAssurance: Ensure high-quality customer interactionsand adherence to companypolicies.ProblemResolution: Address...

We are looking for a Call Center Performance Auditor to join our team at Webhelp.This is an exciting opportunity to work with a dynamic team to evaluate and improve contact center performance.Responsibilities include evaluating team performance against key metrics, identifying areas for improvement, and developing recommendations for growth.Evaluate team...

Ensure that all calls received onthe farmers call center are responded and addressed in line withrequired standards of professionalism andexcellenceOperate and maintain asystem-enabled knowledge base interface (CRM Platform) tofacilitate and expedite resolution of farmers queries andcomplaintsMonitor company's corporatechannels including the company website...

Job OverviewWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Al Sahraa Group. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our call center, ensuring that we provide exceptional customer service to our clients.Main Responsibilities:Supervise and manage...

Required Skills and QualificationsTo succeed in this role, you will need:A bachelor's degree in business administration, communications, or a related field.Minimum 10 years of experience in the same field, preferably in a supervisory or management role.Strong team management skills, including the ability to motivate, coach, and develop call center...

Our jobs aren't just about givingguests a smooth check-in and check-out. Instead, we want to buildand experience that is memorable and unique. Our Guest ExperienceExperts take the initiative to deliver a wide range of servicesthat guide guests through their entire stay. They are empowered tomove about their space and do what needs to be done....

Specialist - Call CenterDate:Jan 9, 2025Company:Abu Dhabi Accountability AuthorityJob Objective:Assist with call centre activities, including managing databases, receiving and responding to calls and inquiries in line with ADAA policies and procedures in a timely manner. Assist with follow-up actions and responses to internal and external clients. Manage...

Our jobs aren't just about givingguests a smooth check-in and check-out. Instead, we want to buildand experience that is memorable and unique. Our Guest ExperienceExperts take the initiative to deliver a wide range of servicesthat guide guests through their entire stay. They are empowered tomove about their space and do what needs to be done....