Call Center Agent

Job DescriptionAs a Fleet Call Center Operations Manager at Al Sahraa Group, you will be responsible for leading and managing a team of call center agents, ensuring the smooth operation of the call center, resolving customer inquiries and issues, analyzing data to identify areas for improvement, and fostering a positive work environment.Key...

Job Title: Call Center AgentJob Location: Abu Dhabi, UAEJob Details:Answer calls and respond to emailsHandle customer inquiries both over the phone and by emailResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationEnter new customer information into systemUpdate...

Role: Call Center Agent Location: Abu Dhabi ROLE PURPOSE: To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. These are the main responsibilities of this role: Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center....

About the Role: We are looking for a skilled Hospitality Call Center Agent to join our team at Dusit Thani Dubai. As a key member of our customer service department, you will be responsible for providing exceptional guest experience through efficient and effective communication.

Job Description PRIMARY RESPONSIBILITIES: Guest Service Responsibilities The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls. The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently high quality. The...

Key AccountabilitiesThe Transportation Customer Experience Supervisor is responsible for leading and managing a team of call center agents, ensuring the smooth operation of the call center, resolving customer inquiries and issues, analyzing data to identify areas for improvement, and fostering a positive work environment.Responsibilities:Supervise and manage...

Job DescriptionRoles & ResponsibilitiesManage and lead a team of call center agents to achieve performance targets and deliver exceptional customer service.Monitor and evaluate agents' performance, providing coaching and feedback to drive improvement.Ensure adherence to company policies and procedures, including quality and compliance call center metrics...

Job DescriptionPRIMARY RESPONSIBILITIES:Guest ServiceResponsibilitiesThe Service Center Agent is working in a centralarea because she/he receives all the calls from outside the hoteland coordinates the internal calls.The Service Center Agent mustensure that all tasks performed are procedurally correct, timelyand of a consistently quality.The Service Center...

Provide exceptional customer service by actively listening to customer inquiries and resolving issues efficiently.Utilize CRM software to document customer interactions and maintain accurate records for follow-up and analysis.Handle inbound and outbound calls with a friendly demeanor, ensuring customers feel valued and understood.Identify customer needs and...

We are URGENTLY looking for an Hindi/Urdu &English speaker for a Call Center position with the followingqualifications:- Can communicate in both English & Hindi/Urdulanguages.- With customer service work experience- Willing to workin shifts- Can join immediately• *Job Types**: Full-time,Permanent• *Salary**: AED2,000.00 - AED3,000.00 per...

We are URGENTLY looking for an Hindi/Urdu &English speaker for a Call Center position with the followingqualifications:- Can communicate in both English & Hindi/Urdulanguages.- With customer service work experience- Willing to workin shifts- Can join immediately• *Job Types**: Full-time,Permanent• *Salary**: AED2,000.00 - AED3,000.00 per...

Job DescriptionRoles & ResponsibilitiesManage andlead a team of call center agents to achieve performance targetsand deliver exceptional customer service.Monitor and evaluateagents' performance, providing coaching and feedback to driveimprovement.Ensure adherence to company policies and procedures,including quality and compliance standards.yze call center...

Required Skills and QualificationsTo succeed in this role, you will need:A bachelor's degree in business administration, communications, or a related field.Minimum 10 years of experience in the same field, preferably in a supervisory or management role.Strong team management skills, including the ability to motivate, coach, and develop call center...

Our jobs aren't just about givingguests a smooth check-in and check-out. Instead, we want to buildand experience that is memorable and unique. Our Guest ExperienceExperts take the initiative to deliver a wide range of servicesthat guide guests through their entire stay. They are empowered tomove about their space and do what needs to be done....

Receptionist/Call Centre Agent (UAE National)Full-timeBusiness unit: People & Corporate ServicesDivision: Corporate Business ServicesTo perform daily call center activities communicating with all call center callers ensuring the highest level of customer service and courtesy in line with Masdar standards and requirements.Masdar is one of the world's fastest...

Call Center & Customer Service (UAE National) Closure Date: Apr 01, 2025 | Reference Number: 047 | Abu Dhabi Department: Admission and Registration Unit Experience: 2 Years call center/customer service experience (Experience in UAE is a plus) Job Description: Provides information related to policies and conditions for the admission of new students at the...

Job DescriptionPRIMARY RESPONSIBILITIES:Guest Service ResponsibilitiesThe Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.The Service...

A challenging and rewarding career opportunity has arisen for a Call Center Representative at AMS International UAE. As a key member of our customer support team, you will be responsible for handling inbound calls, responding to customer inquiries, and providing solutions to customer problems.The ideal candidate will possess excellent communication skills,...

Job OverviewThe Al Sahraa Group is seeking a skilled Fleet Call Center Supervisor to lead and manage the operations of our call center. This role requires strong leadership, communication, and problem-solving skills to ensure efficient and effective customer service.

We are looking for a Call Center Performance Auditor to join our team at Webhelp.This is an exciting opportunity to work with a dynamic team to evaluate and improve contact center performance.Responsibilities include evaluating team performance against key metrics, identifying areas for improvement, and developing recommendations for growth.Evaluate team...