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Call Center Leadership Expert

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Al Sahraa Group Full time
Required Skills and Qualifications

To succeed in this role, you will need:

  • A bachelor's degree in business administration, communications, or a related field.
  • Minimum 10 years of experience in the same field, preferably in a supervisory or management role.
  • Strong team management skills, including the ability to motivate, coach, and develop call center agents.
  • Conflict resolution skills to handle escalated customer complaints or conflicts among team members.
  • The ability to analyze data, identify trends, and make data-driven decisions.