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Hotel Guest Services Representative

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full time

Job Summary:

We are seeking a highly skilled and dedicated Guest Services Representative to join our team at Dusit Doha Hotel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining the highest level of hotel standards.

Main Responsibilities:

  • Maximizing Room Sales and Revenue: Assist in promoting room sales and revenue growth through effective communication with guests, upselling, and cross-selling opportunities.
  • Guest Registration and Check-In/Check-Out: Ensure smooth and efficient registration, check-in, and check-out processes, including handling guest requests and resolving any issues promptly.
  • Operational Excellence: Maintain accurate records, manage guest room keys, and ensure compliance with hotel policies and procedures.
  • Communication and Interpersonal Skills: Develop strong relationships with guests, colleagues, and other departments to provide exceptional service and support.
  • Problem-Solving and Adaptability: Think critically and respond effectively to unexpected situations, demonstrating adaptability and a customer-centric approach.

Requirements:

  • Educational Background: Bachelor's degree in Hotel Management or relevant field.
  • Work Experience: Minimum 1 year of experience in reception or guest services, with a strong emphasis on excellent communication skills and a pleasant personality.
  • Language Proficiency: Fluent English language skills, both written and spoken.

What We Offer:

  • Career Growth Opportunities: Professional development and career advancement opportunities within the company.
  • Competitive Salary and Benefits: Attractive remuneration package, including bonuses and benefits.
  • Friendly Work Environment: Collaborative and supportive work environment, with a focus on teamwork and employee well-being.