Guest Services Representative

1 day ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotel Full time

Job Overview

We are currently looking for a highly motivated and customer-focused individual to join our Rotana Hotel team as a Customer Experience Coordinator. As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.

Your role will include:

  1. Customer Engagement: Develop and maintain strong relationships with guests, responding promptly to their needs and preferences.
  2. Service Excellence: Deliver high-quality service, exceeding guest expectations through prompt, courteous, and efficient service.
  3. Knowledge Sharing: Share knowledge of hotel services, facilities, and local attractions with guests, enhancing their overall experience.
  4. Problem Resolution: Effectively resolve guest complaints and concerns, providing solutions and alternatives when necessary.
  5. Team Collaboration: Work closely with other departments to ensure seamless delivery of services, maintaining a positive and respectful team environment.

Education & Qualifications

A degree in hospitality or a related field is preferred. Previous experience in the Front Office Department within a hotel is essential. Excellent written and verbal English communication skills, knowledge of an additional language, and strong interpersonal and problem-solving abilities are also required.



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