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Telecommunications Specialist
3 months ago
The Telecommunications Specialist plays a crucial role in maintaining seamless communication within the hotel environment. This position is essential for ensuring that all telephone operations run smoothly and that guests receive exceptional service.
Key Responsibilities- Communication Management: Oversee all incoming and outgoing communications, ensuring a positive representation of the hotel.
- Equipment Maintenance: Ensure the telephone systems are fully operational at all times and adhere to established operating procedures.
- Guest Assistance: Provide courteous and professional support to guests, assisting with various front office tasks in accordance with internal protocols.
- Guest Engagement: Welcome guests through phone interactions and in-person, anticipating their needs and responding accordingly.
- Call Routing: Efficiently manage incoming calls and direct them to the appropriate departments.
- Outgoing Calls: Facilitate outgoing calls and ensure proper connections are made.
- Complaint Resolution: Address guest complaints and feedback promptly, striving to find effective solutions.
- Public Relations: Foster a positive image of the hotel through effective communication and public relations efforts.
- Emergency Assistance: Assist guests in emergencies, such as contacting medical services or providing necessary information.
- Professional Conduct: Maintain a professional demeanor that reflects the hotel's brand and values.
- Message Handling: Manage phone calls and relay messages accurately to guests.
- Interdepartmental Communication: Share relevant information with other departments to ensure cohesive operations.
- Message Taking: Accurately record and convey messages as needed.
- Wake-Up Calls: Schedule and deliver wake-up calls for guests.
- Technical Reporting: Report any telephone system issues to the technical support team.
- Safety Procedures: Follow established protocols for fire alarms and other emergencies.
This role is integral to enhancing the guest experience at Novotel Hotels, ensuring that every interaction is handled with care and professionalism.