Information Technology Support Specialist
3 weeks ago
As a Collaboration Technology Support Engineer, you will provide technical support for workplace collaboration technologies, including telephones, Microsoft Teams, projectors, and external phones. Your tasks will include troubleshooting issues, configuring phone settings, and ensuring smooth operation of collaboration tools.
Key Responsibilities- Technical Support: Provide timely resolution to technical issues related to workplace collaboration technologies, including telephones, Microsoft Teams, projectors, and external phones.
- Telephony Management: Configure and maintain telephony systems, including desk phones, conference phones, and VoIP solutions, according to user requirements and organizational policies.
- Microsoft Teams Support: Assist users with setup, configuration, and troubleshooting of Microsoft Teams, including chat, calling, meetings, and file sharing.
- Projector Maintenance: Maintain projector systems in meeting rooms, conference rooms, and presentation spaces, ensuring optimal performance and connectivity.
- External Phones Assistance: Support users with setup and configuration of external phones, including mobile devices, softphones, and Bluetooth accessories.
- User Training: Develop training materials and conduct training sessions for end-users on effective use of workplace collaboration tools.
- Documentation: Create and maintain documentation, knowledge base articles, and troubleshooting guides for workplace collaboration technologies.
- Vendor Coordination: Collaborate with telephony vendors, service providers, and equipment suppliers for procurement, maintenance, and repair of telephony and AV equipment.
- Quality Assurance: Conduct regular quality checks and testing of collaboration tools and equipment to ensure functionality, reliability, and performance.
- Continuous Improvement: Identify opportunities for process improvements, automation, and optimization of workplace collaboration support services.
Requirements
- Bachelor's degree in Information Technology, Telecommunications, or related field.
- Fresher or 2 years of experience in technical support, IT support, or telecommunications support roles with a focus on workplace collaboration technologies.
- Proficiency in troubleshooting telephony systems, Microsoft Teams, projectors, and external phones.
- Knowledge of VoIP telephony solutions, SIP, and telephony protocols.
- Familiarity with Microsoft Teams collaboration platform and its features for chat, calling, meetings, and file sharing.
- Experience with audiovisual (AV) equipment, including projectors, displays, and audio conferencing systems.
- Strong customer service skills with the ability to communicate effectively with end-users, stakeholders, and technical teams.
- Experience with ticketing systems, IT service management tools, and remote support software.
- Ability to work independently, prioritize tasks, and manage multiple priorities in a fast-paced environment.
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