Customer Service Specialist

2 months ago


Dubai, United Arab Emirates Talent Pal Full time
The Role
Roledescription: The Customer Service Specialist (CSS)contributes to the success of all Clients Brands and Customers inthe UAE by handling frontline and backline activities tomerchandise orders to key customers in a fastpaced direct customerdelivery environment. yze situations accurately taking effectiveaction under narrow time constraints. This role reports into theCustomer Service Manager. CUSTOMER SERVICE MANAGEMENT: Shipmentsand relationship with Key accounts across Dubai and NorthernEmirates SAP ECC Key user heavily involved in system relatedactivities and testing Manage Customers requirements &orders management on SAP in a timely manner. Delivery of the SLAsagreed with the Business partners. Close collaboration withInternal functions such as Demand Planning Logistic OperationsFinance Sales teams for seamless operations. Leading operationalmeetings and business reviews with internal and external stakeholders. Accounted for CS main KPIs (CFR Optimized delivery cost& reduction of returns waste) CUSTOMER OPERATIONSMONITORING: Monitors the igned customer operations processes andyze the Key Performance Indicators to identify issues and improveprocess effectiveness. Support business team with tools &reports to provide visibility on business performance. Develop andmeasure Clients Customer Service metrics and provide criticalinsight for rootcause ysis and overall network strategyimprovements Develop and support sales with Customer Scorecards anddetailed customer ysis proposing solutions for better service toour customers OPERATIVE IMPROVEMENT: Ensures the optimalcollaboration capability and process maturity within the chainAvoid being tactical order processing individual by implementing astrategic customer logistics excellence program. Crossfunctional& business partner engagement to optimize ordertodeliverycycle times achieving the optimum balance between bestincl serviceand optimum cost level. Collaborate with the warehouse andtransportation team to identify opportunities address issues andcome up with actions that further improve the operation

Requirements
  • Minimum 5 years of experience. SAPECC knowledge is a must & professional level in Excel andPower point. Experience in direct store delivery logistics planningincluding the reversed operation. Familiar with Kaizen approach ofsolving problems with continuous improvementmindset.
About the company
We leadin the creation and delivery of innovative workforce solutions andservices that enable our clients to win in the changing world ofwork. ManpowerGroup powers the success of many of the worlds mostdynamic organizations. We deliver innovative workforce solutionsthat enhance competitiveness increase efficiency and spurproductivity. Combining global reach with local expertise 3600offices in over 80 countries we know the changing world of work andbring a deep understanding of the companies we work for and theindustries we service. ManpowerGroup entered the Middle East inDecember 2007 after acquiring local company Clarendon Parker thusbringing 15 years indepth local knowledge combined with a globalfootprint and industry shaping expertise and thought leadership.Manpower Middle East supports clients in the Middle East and NorthAfrica regions. Our business is aligned to key s specializations toensure our clients requirements are met by expert and knowledgeableconsultants that understand your industry and role requirement. Ourconsultants are experts in finding the right talent across allindustries in a broadrange of occupations including: * IT &Telecommunications * Engineering & Construction Oil& Gas * Banking Finance & Legal * Sales &Business Development * Marketing Public Relations &Communications * Human Resources & Training * Customer& Support Services (Secretarial and Administrative) *Operational Supply Chain & Logistics * ExecutiveRecruitment * Emiratization Solutions * Recruitment ProgramOutsourcing Solutions * Managed Service Provider Solutions * TalentBased Outsourcing Solutions * Outsourced Staffing SolutionsThis jobhas been sourced from an external job board.
More jobson

  • Dubai, United Arab Emirates Altius Customer Service Full time

    *Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...

  • Sales Executive

    5 months ago


    Dubai, United Arab Emirates ARG Visa Service Full time

    Immediate Hiring Position: Sales & Customer Service Location: Baniyas Square, Dubai **Job Type**: Full-tim **Salary**: 4000-5000 AED **Responsibilities**: 3. Liaise with embassies, consulates, and relevant authorities to obtain necessary information and updates. 4.Provide excellent customer service by addressing inquiries, concerns, and providing...

  • Customer Service

    5 months ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...


  • Dubai, Dubai, United Arab Emirates Talent Pal Full time

    Customer Service SpecialistThe RoleRole Description: As a Customer Service Specialist, you will contribute to the success of our clients and customers in the UAE by handling frontline and backline activities to merchandise orders to key customers in a fast-paced direct customer delivery environment. You will analyze situations accurately and take effective...


  • Dubai, United Arab Emirates smart service station Full time

    **Job Summary**: **Responsibilities**: Assist customers with product information, orders, returns, and exchanges. Address and resolve customer complaints, concerns, and issues with patience and empathy. Provide accurate and detailed information about company products, services, policies, and procedures. Collaborate with internal teams to ensure customer...


  • Dubai, Dubai, United Arab Emirates TASC outsourcing Dubai Full time

    Key Responsibilities:As a Customer Service Specialist at TASC outsourcing Dubai, you will be responsible for providing exceptional customer service through various communication channels, including calls, chats, and emails. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner.Key Tasks:Communicate with...


  • Dubai, Dubai, United Arab Emirates AWJ Investments Full time

    Job OverviewAs a Customer Service Specialist - Beverage Expert at AWJ Investments, you will play a critical role in delivering exceptional customer experiences. You will be responsible for serving beverage products with friendly, individualized attention towards each customer, while maintaining the highest quality and consistency of our premium products.


  • Dubai, United Arab Emirates Renovo Technical Service LLC Full time

    **Job Types**: Full-time, Contract Contract length: 24 months Pay: AED3,000.00 - AED4,500.00 per month Application Question(s): - How many years of experience do you have in Dubai, UAE? **Experience**: - Customer service: 4 years (required)


  • Dubai, United Arab Emirates Quality Government Service Center Full time

    **Job description** - Providing introductory information to new customers - Ensuring that customers are satisfied with services - Following up with clients or customers to check that they’re still satisfied with any purchases - Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer...


  • Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Customer Service Officer **Role: Customer Service Officer** **Location: Dubai** **Role Purpose**: - Deliver excellent customer service in accordance with agreed standards. **Key Accountabilities of the role**: - Responsible to close customer complaints and ensure that customer is satisfied with the service provided - Ensure TAT is adhered to and where...


  • Dubai, United Arab Emirates Sun Print Social Media Marketing Co Full time

    **Position Overview**:As a Customer Service Representative - Social Media and WhatsApp Booking Specialist, you will play a pivotal role in managing bookings and providing exceptional customer service to our clients. You will be responsible for handling inquiries, processing bookings received through social media platforms and WhatsApp, and confirming...

  • Customer Care Service

    5 months ago


    Dubai, United Arab Emirates Capture Desert Full time

    We are looking for a dedicated Customer Care Specialist who excels in English communication, both verbal and written and possesses the ability to handle customer queries with patience and professionalism. The responsibilities for this role include: - Providing exceptional customer service by attending to inquiries and resolving issues promptly and...


  • Dubai, United Arab Emirates Bosch Diesel Service- Al Salehi Full time

    2. Obtain complete customer information and update the system database or ERP. 3. Coordinate with assigned Sales Executives as per customer account. 4. Prepare Service Job Cards & Parts Sales Queries accurately as per ERP fields required. 5. Coordinate with the assigned technician in getting inspection/ testing report for service jobs. 6. Identify part...


  • Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

    Job Title: Customer Experience SpecialistJob Summary:We are seeking a Customer Experience Specialist to join our team at MAJID AL FUTTAIM. The ideal candidate will have a passion for delivering excellent customer experience and a strong understanding of customer journey mapping and service design.Key Responsibilities:Support the development of customer...


  • Dubai, United Arab Emirates Equitix Technical Services LLC Full time

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...


  • Dubai, United Arab Emirates Pinewoods Technology Services FZE Full time

    **Position Overview**:* The Soft Collections Specialist is responsible for managing the collections process within our rental car firm. This role involves contacting customers who have overdue payments or outstanding balances, with the goal of securing payment arrangements while maintaining positive customer relations. **Key Responsibilities**:* **1....


  • Dubai, United Arab Emirates MCT Group of Companies Full time

    **MANATORY FROM THE CONSTRUCTION CHEMICAL MANUFACTURING COMPANY** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re...


  • Dubai Knowledge Village, United Arab Emirates MAKAN Furniture Full time

    MAKAN is a dynamic start-up on a mission to disrupt the furniture industry. We are a new furniture rental service that rents upscale furniture in the UAE. We also sell Custom Made Curtains and Roller Blinds through our sister company Kurtains. The company is growing very fast and we are looking for an Experienced Customer Success Specialist to join our team...


  • Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

    Customer Service Support Officer **Role**:Customer Servicer Support Officer **Location**: Dubai - Emaar Business Park **Role Purpose**: Deliver Excellent customer service in accordance with agreed standards. **Key Accountabilities of the role**: - Opening and closing applicant on time. Ensure proper implementation and - up with timely. - Perform...

  • Customer Service

    5 months ago


    Dubai, United Arab Emirates TF MARKETING FZE LLC Full time

    **Department: Customer Service** **Employment Type: Full-time** **About Us**: We are a fast-growing e-commerce brand offering a wide range of high-quality products to an international customer base. Our customers are at the heart of our mission, and we are committed to providing them with an outstanding experience. As part of our expansion into the Gulf...