Ip Telephony Administration
4 months ago
**Job Overview**:
**Key Responsibilities**:
- **System Administration**: Configure, deploy, and maintain IP telephony systems, including VoIP infrastructure, call control servers, and associated hardware and software.
- **Troubleshooting and Support**: Diagnose and resolve issues related to IP telephony systems, ensuring mínimal disruption to communication services. Provide technical support to end-users and IT staff.
- **Monitoring and Optimization**: Monitor the performance and availability of IP telephony systems, implementing optimizations to enhance system efficiency and reliability.
- **Security**: Implement and manage security measures to protect IP telephony systems from unauthorized access and potential threats.
- **Configuration Management**: Ensure proper configuration of IP telephony components, including IP phones, gateways, and session border controllers.
- **Incident Management**: Respond to and manage incidents related to IP telephony systems following ITIL best practices. Document and report incidents, and collaborate with other IT teams as needed.
- **Capacity Planning**: Analyze system usage and performance metrics to plan for future capacity requirements and system upgrades.
- **Documentation**: Maintain comprehensive documentation for IP telephony systems, including configuration guides, network diagrams, and standard operating procedures.
**Qualifications**:
- **Education**: Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field. Relevant certifications are a plus.
- **Experience**: 5-10 years of experience in IP telephony administration or a similar role, with a proven track record of managing and supporting VoIP systems.
- **Skills**:
- Extensive knowledge of IP telephony systems, including VoIP technologies, SIP, and call management systems.
- Proficiency with IP telephony hardware and software (e.g., Cisco Unified Communications, Avaya, Mitel).
- Familiarity with network protocols and configurations related to IP telephony.
- Experience with ITIL practices, including incident management, change management, and service management.
- Strong troubleshooting skills and the ability to resolve complex technical issues.
- Excellent communication and documentation skills.
- **Certifications**: Relevant certifications (e.g., Cisco CCNP Collaboration, Avaya Certified Implementation Specialist, ITIL Foundation) are highly desirable
- **Project Management**: Lead or participate in projects related to IP telephony system upgrades, migrations, or implementations.
**Job Types**: Full-time, Contract
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