IT Supervisor

3 weeks ago

Dubai, United Arab Emirates RIXOS Full time

**Company Description**
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
**Job Description** ROLE**:IT Supervisor - Rixos Hotels UAE

Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our IT team working alongside a fantastic team.

As a IT Supervisor - Rixos Hotels UAE, you are the driving force behind our sales success. Collaborating closely with the Director of IT - GCC, you'll lead a dynamic team, implement winning IT strategies. Join us in shaping the future of our company as we redefine excellence in IT

**WHAT IS IN IT FOR YOU**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.

**WHAT WE EXPECT OF YOU**:

- You are responsible to assist the IT Manager in the operation of all computer hardware and / or software installation and maintenance.
- Serve as secondary contact for all servicing of computer PC hardware and / or software.
- Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom-related etc.) is ordered and available.
- Accountable for disaster recovery and business continuity as it relates to technology.
- Foresees, identifies and resolves system(s)’ performance problems
- Ensures technology assets are secure and well-maintained in accordance with Rixos policies and standards
- Data Communication
- Installs, monitors, maintains telecommunications equipment including cabling and providing technical guidance as needed.
- Performs adds/moves/changes/deletions.
- Supports end-use company provided mobile phone issues.
- Troubleshoots high-speed Internet access problems.
- Escalates problems as appropriate through IT Manager.
- Desktop Support
- HARDWARE: Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners. Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.
- Moves/adds/changes PCs/peripherals; migrating data when necessary.
- Maintain a full inventory of all Hardware and software related supplies.
- Maintain a log of all computer hardware and a log of all services calls on computer hardware
- Manage the configuration records, programme files and data files on the computer system
- Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions
- Implement Preventive Maintenance for all IT hardware & Software on timely basis.
- Will be fully in-charge of IT Dept. and all of its related issues in the absence of the IT Manager / Department Head.
- Checking daily backups, all system interfaces, server hardware and logs.
- The management of the IT Agent/IT Specialist involves assigning daily tasks, providing training on all necessary theoretical and practical procedures, and offering troubleshooting and support in line with corporate standards.
- Follow up all claims that are being forwarded to IT Dept.
- Document, archive all correspondence and troubleshooting, follow up suppliers’ visits and maintenance.
- Must have very good knowledge in LAN, Security, Wireless, IP Telephony, Oasys, Micros, Fidelio, Opera, Sun System, various hospitality solutions and software.
- Must be an example of the Rixos Values, Brand Standards, and a champion of appearance & hygiene guidelines.
- Implements guidelines, policies and procedures for those operating departments according to Rixos Guidelines & Standards
- To ensure that he/she provides a friendly, courteous and professional service at all times.
- Ensures that any given timeline is strictly followed.
- Ensures that the daily IT procedures are completed only timely basis.

**Qualifications**
- Diploma in Computer Engineering, MCNA & CCNA.
- 4-5 years of similar experience in 4-5 star Hotel.

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