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Client Support Specialist

2 months ago


Abu Dhabi, Abu Dhabi, United Arab Emirates First Select Employment Services Full time
Key Responsibilities
  • Deliver exceptional introductory experiences to prospective and new clients, fostering a strong foundation for our business relationships.
  • Ensure client satisfaction by effectively handling complaints and inquiries, providing timely and professional resolutions.
  • Regularly follow up with clients to gauge their satisfaction with our services, identifying opportunities for improvement and growth.
  • Proactively inform clients about relevant products or services that can enhance their experience with First Select Employment Services.
  • Develop and implement efficient strategies to address client queries, ensuring prompt and accurate responses.
  • Escalate complex issues to senior team members when necessary, ensuring seamless problem resolution.
  • Collaborate with our team of Client Support Specialists and other departments to find innovative solutions to client challenges.
Essential Skills
  • Skilled professional with a strong ability to analyze and resolve client issues, providing tailored solutions.
  • Familiarity with CRM systems and best practices, ensuring seamless data management and analysis.
  • Excellent communication skills, with the ability to engage clients in a professional and friendly manner.
  • Strong presentation skills, enabling effective communication of key information to clients and stakeholders.
  • Ability to multitask, prioritize, and manage time effectively, meeting deadlines and delivering high-quality results.
  • Proficient in operating the latest computer software and online tools, staying up-to-date with industry trends and technologies.