Hotel Operations Director

4 weeks ago


Dubai, Dubai, United Arab Emirates VOCO Hotels Full time
About the Role

We are seeking a highly skilled and experienced Rooms Division Director to lead our front office and housekeeping departments at VOCO Hotels. As a key member of our team, you will be responsible for delivering exceptional guest experiences and driving business growth.

Key Responsibilities
  • Leadership and Team Management: Direct and develop a high-performing team to deliver outstanding guest experiences, ensuring seamless communication and collaboration between departments.
  • Operational Excellence: Oversee the front office and housekeeping operations, ensuring efficient and effective processes, and implementing improvements to drive business growth.
  • Financial Management: Monitor and control labor expenses, supplies, and equipment costs, working closely with reservations, sales, and front office teams to maximize revenue.
  • Guest Experience: Provide exceptional guest service, ensuring that every guest has a memorable and enjoyable stay.
  • Inspections and Quality Control: Conduct regular inspections of the front office and public areas, identifying areas for improvement and implementing corrective actions.
Requirements
  • Education: Bachelor's degree in Hotel Administration or Business Administration, or equivalent.
  • Experience: Relevant experience in a Rooms management capacity, or an equivalent combination of education and work experience.
  • Skills: Strong leadership and communication skills, with a focus on guest experience and operational excellence.
What We Offer

We offer a competitive salary, a wide range of benefits, and opportunities for professional growth and development. We are an equal opportunity employer, committed to creating an inclusive and diverse work environment.



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