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Operations Director

2 months ago

Dubai, Dubai, United Arab Emirates Black Pearl Consult Full time
{"h3": "Job Overview"}

We are seeking a seasoned Director of Operations to lead our luxury hotel in Abu Dhabi to new heights of excellence. As a key member of our senior management team, you will be responsible for overseeing the operational functions of our hotel, ensuring seamless and efficient service delivery to our discerning guests.

{"h3": "Key Responsibilities"}
  • Operational Leadership:
    • Direct and manage all operational aspects of the hotel, including front office, housekeeping, food and beverages, and maintenance.
    • Develop and implement operational strategies to improve efficiency, enhance guest satisfaction, and increase profitability.
  • Team Management:
    • Lead, motivate, and mentor department heads and staff, fostering a culture of excellence, collaboration, and continuous improvement.
    • Conduct regular performance evaluations and provide feedback to ensure high standards of service and operational effectiveness.
  • Guest Experience:
    • Ensure exceptional guest service and satisfaction by monitoring guest feedback and implementing necessary improvements.
    • Address and resolve any operational issues or guest concerns promptly and professionally.
  • Financial Oversight:
    • Develop and manage the hotel's budget, ensuring adherence to financial targets and cost control measures.
    • Analyze financial reports and key performance indicators to identify opportunities for operational improvements and cost savings.
  • Quality Assurance:
    • Maintain and uphold the hotel's luxury standards and brand reputation through rigorous quality control and adherence to service excellence protocols.
    • Conduct regular inspections and audits to ensure compliance with health, safety, and hygiene regulations.
  • Strategic Planning:
    • Collaborate with senior management to develop and execute strategic plans, including marketing initiatives, revenue management, and operational enhancements.
    • Stay informed about industry trends and best practices to ensure the hotel remains competitive and innovative.
{"h3": "Requirements"}
  • Proven experience as a Director of Operations or similar role in a luxury hotel or high-end hospitality environment.
  • Minimum of 5 years experience in a 3-to-5-star hotel.
  • Strong leadership and management skills with a demonstrated ability to drive team performance and achieve operational excellence.
  • Exceptional interpersonal and communication skills, with the ability to build relationships with guests, staff, and stakeholders.
  • Solid financial acumen and experience in budget management, financial analysis, and cost control.
  • In-depth knowledge of hospitality operations, industry trends, and luxury service standards.
  • A degree in Hospitality Management, Business Administration, or a related field is preferred.
  • Fluent in English; proficiency in additional languages is a plus.
{"h3": "Work Location"}

Abu Dhabi