Hotel Operations Director
4 days ago
Talent Pal is a leading hospitality company that prides itself on delivering exceptional guest experiences. Our team is passionate about making a difference in the lives of our guests, and we're looking for a talented Operations Manager to join our team.
Your Day-to-DayAs an Operations Manager, you will be responsible for assisting the General Manager in the development, implementation, and monitoring of operational and financial plans for the hotel. Your key responsibilities will include:
- Directing daily activities and assignments to ensure exceptional guest experiences
- Establishing and implementing service recovery guidelines to ensure complete guest satisfaction
- Responding to guest complaints or concerns in a prompt and professional manner
- Assisting the General Manager in developing, implementing, and monitoring financial and operating plans to safeguard guest satisfaction and promote profitability
- Driving a great working environment for teams to thrive and connect departments to create a sense of one team
- Maintaining a focus and commitment to operating a green hotel
We're looking for someone who is passionate about delivering great results directly and via the whole team. If you have a Bachelor's degree or higher in Hotel Administration, Business Administration, or a related field, and a minimum of 5 years of overall Food & Beverage and Rooms/hotel experience with at least 3 years in a Managerial capacity, we'd love to hear from you.
What We OfferWe offer a competitive salary and benefits package, as well as the opportunity to join a global hospitality company with a strong commitment to excellence. If you're passionate about delivering exceptional guest experiences and have a passion for leadership and teamwork, we'd love to hear from you.
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