Operations Director
7 days ago
Black Pearl is seeking a seasoned Director of Operations to lead our luxury hotel in Dubai to new heights of excellence. As a key member of our senior management team, you will be responsible for overseeing and enhancing the operational functions of our hotel, ensuring seamless and efficient service delivery.
Key Responsibilities:- Operational Leadership:
- Direct and manage all operational aspects of the hotel, including front office, housekeeping, food and beverages, and maintenance.
- Develop and implement operational strategies to improve efficiency, enhance guest satisfaction, and increase profitability.
- Team Management:
- Lead, motivate, and mentor department heads and staff, fostering a culture of excellence, collaboration, and continuous improvement.
- Conduct regular performance evaluations and provide feedback to ensure high standards of service and operational effectiveness.
- Guest Experience:
- Ensure exceptional guest service and satisfaction by monitoring guest feedback and implementing necessary improvements.
- Address and resolve any operational issues or guest concerns promptly and professionally.
- Financial Oversight:
- Develop and manage the hotel's budget, ensuring adherence to financial targets and cost control measures.
- Analyze financial reports and key performance indicators to identify opportunities for operational improvements and cost savings.
- Quality Assurance:
- Maintain and uphold the hotel's luxury standards and brand reputation through rigorous quality control and adherence to service excellence protocols.
- Conduct regular inspections and audits to ensure compliance with health, safety, and hygiene regulations.
- Strategic Planning:
- Collaborate with senior management to develop and execute strategic plans, including marketing initiatives, revenue management, and operational enhancements.
- Stay informed about industry trends and best practices to ensure the hotel remains competitive and innovative.
About Black Pearl:
Black Pearl is a premier luxury hotel in Dubai, known for its exceptional service, world-class amenities, and sophisticated ambiance. We are committed to providing our guests with unparalleled experiences and are dedicated to excellence in every aspect of our operations.
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