Operations Director

7 days ago


Dubai, Dubai, United Arab Emirates Black Pearl Full time
Director of Operations

Black Pearl is seeking a seasoned Director of Operations to lead our luxury hotel in Dubai to new heights of excellence. As a key member of our senior management team, you will be responsible for overseeing and enhancing the operational functions of our hotel, ensuring seamless and efficient service delivery.

Key Responsibilities:
  • Operational Leadership:
    • Direct and manage all operational aspects of the hotel, including front office, housekeeping, food and beverages, and maintenance.
    • Develop and implement operational strategies to improve efficiency, enhance guest satisfaction, and increase profitability.
  • Team Management:
    • Lead, motivate, and mentor department heads and staff, fostering a culture of excellence, collaboration, and continuous improvement.
    • Conduct regular performance evaluations and provide feedback to ensure high standards of service and operational effectiveness.
  • Guest Experience:
    • Ensure exceptional guest service and satisfaction by monitoring guest feedback and implementing necessary improvements.
    • Address and resolve any operational issues or guest concerns promptly and professionally.
  • Financial Oversight:
    • Develop and manage the hotel's budget, ensuring adherence to financial targets and cost control measures.
    • Analyze financial reports and key performance indicators to identify opportunities for operational improvements and cost savings.
  • Quality Assurance:
    • Maintain and uphold the hotel's luxury standards and brand reputation through rigorous quality control and adherence to service excellence protocols.
    • Conduct regular inspections and audits to ensure compliance with health, safety, and hygiene regulations.
  • Strategic Planning:
    • Collaborate with senior management to develop and execute strategic plans, including marketing initiatives, revenue management, and operational enhancements.
    • Stay informed about industry trends and best practices to ensure the hotel remains competitive and innovative.

About Black Pearl:
Black Pearl is a premier luxury hotel in Dubai, known for its exceptional service, world-class amenities, and sophisticated ambiance. We are committed to providing our guests with unparalleled experiences and are dedicated to excellence in every aspect of our operations.



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