Guest Experience Ambassador

1 week ago


Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full time
About the Role

We are seeking a highly skilled and experienced Guest Experience Specialist to join our team at Crowne Plaza Dubai Festival City. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.

Key Responsibilities
  • Guest Check-in and Check-out: Swiftly check guests in and out, taking IDs, handing out room keys, and controlling and releasing safety deposit boxes.
  • Guest Communication: Acknowledge IHG Rewards Club members and returning guests, in person or on the phone, and handle their messages, requests, questions, and concerns.
  • Room Assignments and Up-selling: Take and manage guest bookings, up-selling opportunities, and inform guests about ways to improve their stay.
  • Cash and Credit Transactions: Handle cash and credit transactions with accuracy and efficiency.
  • Ad-hoc Duties: Assist colleagues with other tasks and duties as needed.
Requirements
  • Communication Skills: Excellent communication skills to interact with guests and colleagues.
  • Language Skills: Fluency in English, with additional language skills a plus.
  • Technical Skills: Proficient in basic math, reading, and writing, as well as computer skills, particularly in our reservations system, Opera.
  • Flexibility: Willingness to work night, weekend, and holiday shifts.
  • Education: High school diploma or equivalent, with a college or university degree a plus.
  • Experience: At least two years of experience in a front desk or guest service position in a 5-star property.
About IHG Hotels & Resorts

IHG Hotels & Resorts is a global hospitality company that provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, welcoming diverse backgrounds, experiences, and perspectives. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

We offer a competitive salary, impressive room discounts, and some of the best training in the business. Our myWellbeing framework supports wellbeing in your health, lifestyle, and workplace. Join us, and you'll become part of our ever-growing global family.



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