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Guest Experience Ambassador
2 months ago
We are seeking a highly skilled and experienced Guest Experience Specialist to join our team at Crowne Plaza Dubai Festival City. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable and enjoyable.
Key Responsibilities- Guest Check-in and Check-out: Swiftly check guests in and out, taking IDs, handing out room keys, and controlling and releasing safety deposit boxes.
- Guest Communication: Acknowledge IHG Rewards Club members and returning guests, in person or on the phone, and handle their messages, requests, questions, and concerns.
- Room Assignments and Up-selling: Take and manage guest bookings, up-selling opportunities, and inform guests about ways to improve their stay.
- Cash and Credit Transactions: Handle cash and credit transactions with accuracy and efficiency.
- Guest Safety and Security: Follow safety procedures, report incidents, and wear protective gear as needed.
- Team Collaboration: Work closely with colleagues to ensure seamless guest experiences and provide support when needed.
- Ad-hoc Duties: Perform other duties as required to support the team and ensure the smooth operation of the front desk.
- Communication Skills: Excellent communication skills to handle guest concerns and compliments effectively.
- Language Skills: Fluency in English is essential, with additional language skills a plus.
- Technical Skills: Proficiency in basic maths, reading, writing, and computer skills, particularly in our reservations system, Opera.
- Flexibility: Willingness to work night, weekend, and holiday shifts as required.
- Education and Experience: A high school diploma or equivalent is required, with a college or university degree a bonus. At least two years of experience in a front desk or guest service position in a 5-star property is preferred.
- Teamwork and Independence: Ability to work independently and as part of a team to achieve guest satisfaction and hotel goals.
IHG Hotels & Resorts is a global hospitality company that provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, welcoming diverse backgrounds, experiences, and perspectives. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.
We offer a competitive salary, impressive room discounts, and some of the best training in the business. Our myWellbeing framework supports wellbeing in health, lifestyle, and workplace. Join us, and you'll become part of our ever-growing global family.
At IHG, we've made a promise to deliver True Hospitality for Good. We're committed to making our guests and colleagues feel welcome, cared for, recognised, and respected – wherever they are in the world.
