Guest Experience Ambassador

1 week ago


Dubai, Dubai, United Arab Emirates Marriott International, Inc. Full time
About Marriott International, Inc.

Marriott International, Inc. is a leading global hospitality company with a portfolio of 30 brands and over 7,000 properties in 131 countries.

Job Summary

We are seeking a highly skilled Guest Experience Expert to join our team at JW Marriott Marquis Hotel Dubai. As a Guest Experience Expert, you will be responsible for providing exceptional guest service, ensuring smooth check-in/check-out operations, and enhancing guest experience through personalized recommendations and services.

Key Responsibilities
  • Exceptional Guest Service: Provide outstanding guest service by actively listening, addressing concerns, and anticipating needs. Delight guests with genuine appreciation and positive interactions, ensuring a memorable stay.
  • Efficient Check-in/Check-out Operations: Coordinate smooth check-in/check-out processes, confirming reservations, securing valid payment, and resolving any issues promptly.
  • VIP/Concierge Services: Enhance guest experience by offering personalized recommendations, arranging special services, and staying informed about property amenities and local attractions.
  • Cash Handling and Reporting: Ensure accurate processing of various payment types, perform daily cash handling tasks, and adhere to Marriott Cashiering Responsibilities.
  • Team Collaboration and Compliance: Collaborate with coworkers, treating them with respect and dignity. Adhere to company policies and procedures, maintaining a professional appearance.
What We Offer
  • Competitive Salary: We offer a competitive salary and excellent benefits package, including accommodation, meals on duty, and transportation.
  • World-Class Training: We provide world-class training and development opportunities, including leadership development and recognition programs.
  • Career Advancement: We offer opportunities for career advancement and professional growth within the company.
  • Recognition Programs: We have recognition programs in place to reward and recognize our employees' hard work and dedication.
  • Discounts and Perks: We offer discounted accommodation in over 8,000 hotels worldwide, as well as discounted food and drink in all our restaurants and bars.
Requirements

To be successful as a Guest Experience Expert, you will need to have excellent communication and interpersonal skills, a strong attention to detail, and the ability to work in a fast-paced environment. You will also need to be able to adapt to changing situations and priorities, and to work collaboratively with colleagues to achieve common goals.



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