Customer Experience Ambassador

1 week ago


Dubai, Dubai, United Arab Emirates Kerzner International Full time

At Kerzner International, we strive to deliver exceptional experiences to our guests through a commitment to excellence, innovation, and personalized service. Inspired by the principles of hospitality, our team is dedicated to exceeding guest expectations at every turn.

About The Role

A Customer Experience Ambassador plays a vital role in ensuring the success of our guest stays and creating unforgettable experiences. This individual must possess excellent interpersonal skills, working closely with guests and internal teams to anticipate, align, and surprise guests through a proactive and attentive style of service.

Key Responsibilities

  • Deliver exceptional customer service, providing tailored solutions and creating personalized itineraries for guests
  • Collaborate with internal teams to enhance and tailor guest experiences, leveraging knowledge of local attractions and services
  • Manage guest booking needs, including pre- and post-stay correspondence, and arrange tours and transportation as required
  • Stay up-to-date with industry trends and developments, sharing knowledge with the team to maintain a world-class standard of service

About You

A successful Customer Experience Ambassador must demonstrate a genuine passion for delivering exceptional service and a commitment to exceeding guest expectations. Proficiency in multiple languages, including Russian, Arabic, Chinese, French, or German, is highly desirable.

What We Offer

Join a dynamic team that values innovation, creativity, and a passion for delivering amazing experiences. As a Customer Experience Ambassador, you will be at the forefront of our commitment to excellence, working collaboratively to create unforgettable memories for our guests.



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