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Dining Experience Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates EATHOS Full time
Job Description for Dining Experience Ambassador at EATHOS

About the Role:

We are seeking a highly skilled and experienced Dining Experience Ambassador to join our team at EATHOS. As a key member of our service staff, you will play a vital role in delivering exceptional dining experiences to our valued guests.

Key Responsibilities:

  • Guest Interaction: Greet guests warmly and escort them to their tables, ensuring a welcoming atmosphere.
  • Menu Presentation: Present the menu to guests, providing detailed explanations of dishes and recommendations based on their preferences.
  • Order Taking: Take food and beverage orders accurately, noting any dietary restrictions or special requests.
  • Service Delivery: Serve food and beverages promptly and professionally, adhering to our restaurant's service standards.
  • Table Management: Be attentive to guests' needs, regularly checking tables to ensure their comfort and satisfaction.
  • Cleanliness and Organization: Maintain the cleanliness and organization of tables and dining areas throughout the service.
  • Payment and Settlement: Present the check to guests and handle bill payments efficiently and accurately.
  • Menu Knowledge: Respond to guest queries regarding the menu, ingredients, and preparation methods.
  • Communication: Communicate effectively with the kitchen and bar staff to ensure efficient order preparation and timely service.
  • Suggestive Selling: Utilize suggestive selling techniques to enhance the overall dining experience for guests.
  • Menu Promotion: Proactively promote menu items, promotions, and special offerings to enhance the guest experience.
  • Upselling: Upsell additional items, such as appetizers, desserts, or premium beverages.

Requirements:

  • Customer Service Skills: Excellent interpersonal skills with a friendly and approachable demeanor.
  • Communication Skills: Strong verbal communication skills to interact with guests and team members effectively.
  • Menu Knowledge: In-depth understanding of the restaurant's menu and offerings.
  • Multitasking: Ability to handle multiple tasks and prioritize responsibilities during busy service periods.
  • Problem-Solving: Quick thinking and ability to address guest concerns or issues with professionalism.
  • Appearance: Presentable and professional appearance in adherence to our restaurant's dress code.
  • Flexibility: Willingness to work evenings, weekends, and holidays based on restaurant needs.
  • Food Safety Knowledge: Awareness of food safety and hygiene practices during service.
  • Previous Experience: Prior experience as a waiter or in a customer service role is desirable.