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Guest Services Coordinator

2 months ago

Dubai, Dubai, United Arab Emirates Kempinski Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Agent to join our team at Kempinski Hotels. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling front office operations, and ensuring a seamless and memorable experience for our guests.

Key Responsibilities
  1. Guest Check-In/Check-Out: Process guest arrivals and departures in a friendly and efficient manner, ensuring all necessary documentation is completed and accurate.
  2. Front Office Operations: Manage front office cashiers' transactions, including posting charges to guests and exchanging foreign currency, while maintaining a high level of accuracy and attention to detail.
  3. Guest Communication: Respond to guest inquiries and requests in a timely and professional manner, providing information and resolving issues as needed.
  4. Room Status Updates: Coordinate with the housekeeping department to ensure accurate room status updates, including late check-outs and early check-ins.
  5. Product and Service Knowledge: Maintain a working knowledge of hotel products and services, as well as daily and meeting activities, to provide guests with accurate information and recommendations.
  6. Team Collaboration: Work closely with other departments, including housekeeping and food and beverage, to ensure seamless operations and exceptional guest service.
Requirements
  1. Experience: Minimum of 1-2 years of experience in a similar position, preferably in an international, luxury hotel environment.
  2. Language Skills: Excellent communication skills in English, with the ability to communicate effectively with guests and colleagues.
About Kempinski Hotels

Kempinski Hotels is a leading luxury hotel chain with a rich history and tradition of excellence. Our hotels offer a unique blend of style, comfort, and exceptional service, making us the perfect choice for discerning guests.

We are committed to providing our guests with an unforgettable experience, and we are seeking talented and dedicated individuals to join our team.