IT Support Specialist

4 weeks ago


Dubai, Dubai, United Arab Emirates ITHR 360 Consulting FZE Full time
Job Title: IT Support Specialist

We are seeking a highly skilled IT Support Specialist to join our team at ITHR 360 Consulting FZE. As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:

  • Provide technical support to internal staff via phone, email, and in-person assistance.
  • Diagnose and troubleshoot IT issues related to hardware, software, networks, and peripherals.
  • Implement and maintain endpoint security solutions to protect against malware and cyber threats.
  • Configure and manage firewalls to ensure network security and access control.
  • Support the deployment and configuration of Office 365 applications.
  • Document technical issues, solutions, and procedures.
  • Maintain a strong understanding of emerging technologies and industry best practices.
  • Participate in ongoing professional development to stay up-to-date with the latest tools and technologies.

Requirements:

  • 4-6 years of experience in a technical support role.
  • Strong understanding of Microsoft Windows operating systems.
  • In-depth knowledge of Office 365 administration and support.
  • Experience with endpoint security solutions.
  • Familiarity with firewall configuration and network security principles.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Excellent time management and organizational skills.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and growing team.
  • Supportive and collaborative work environment.
  • Continuous learning and development opportunities.

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