IT Support Specialist
1 week ago
We are seeking a highly skilled IT Support Specialist to join our team at ITHR 360 Consulting FZE. As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of our IT infrastructure.
Key Responsibilities:
- Provide technical support to internal staff via phone, email, and in-person assistance.
- Diagnose and troubleshoot IT issues related to hardware, software, networks, and peripherals.
- Implement and maintain endpoint security solutions to protect against malware and cyber threats.
- Configure and manage firewalls to ensure network security and access control.
- Support the deployment and configuration of Office 365 applications.
- Document technical issues, solutions, and procedures.
- Maintain a strong understanding of emerging technologies and industry best practices.
- Participate in ongoing professional development to stay up-to-date with the latest tools and technologies.
Requirements:
- 4-6 years of experience in a technical support role.
- Strong understanding of Microsoft Windows operating systems.
- In-depth knowledge of Office 365 administration and support.
- Experience with endpoint security solutions.
- Familiarity with firewall configuration and network security principles.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Excellent time management and organizational skills.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and growing team.
- Supportive and collaborative work environment.
- Continuous learning and development opportunities.
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