Front Office Receptionist

6 days ago

Dubai, Dubai, United Arab Emirates Arenco Real Estate Full time

Job Summary:

Arenco Real Estate is seeking a highly skilled and customer-focused Front Office Receptionist to join our team. As a key member of our hotel operations, you will be responsible for ensuring that all guests receive a warm and welcoming experience.

Key Responsibilities:

  • Guest Greeting and Check-in: Ensure that all guests are warmly greeted and acknowledged upon arrival, maintaining visual contact in accordance with hotel brand service standards and GSHA objectives.
  • Front Desk Procedures: Demonstrate thorough knowledge of front desk procedures and computer systems, handling all guest requests promptly and taking personal responsibility to ensure guest satisfaction.
  • Anticipating Guest Needs: Anticipate guest needs by observing and providing prompt and efficient service either in person or through effective communication with other staff members.
  • Communication and Collaboration: Communicate and collaborate effectively with colleagues at all levels, recognizing the importance of teamwork in hotel operations.
  • Knowledge of Hotel Facilities: Be knowledgeable about the facilities and points of interest in Dubai and surrounding areas to assist with any guest enquiries.
  • Cash Handling and Foreign Currency Exchange: Maintain cash and accurately handle money at all times, being conversant and efficient with foreign currencies and their exchange rates to provide foreign currency exchange services to guests.
  • Log Keeping and Handover: Maintain a daily log and make a helpful handover for next shifts, ensuring all relevant information is passed clearly.
  • Work Area Maintenance: Maintain work area clean and tidy according to hotel standards.

Requirements:

  • Excellent Communication Skills: Possess excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests from diverse backgrounds.
  • Knowledge of Hotel Operations: Have a thorough understanding of hotel operations, including front desk procedures, computer systems, and guest services.
  • Attention to Detail: Demonstrate attention to detail and accuracy in all aspects of work, including cash handling and log keeping.
  • Teamwork and Adaptability: Be able to work effectively as part of a team, adapting to changing situations and priorities.

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