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Front Office Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates Accor Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Receptionist to join our team at Accor. As a Front Office Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities

  • Guest Service
    • Provide personalized service to guests, exceeding their expectations and creating memorable experiences.
    • Ensure that all guest requests are met promptly and efficiently.
  • Front Office Operations
    • Manage the front desk, including check-in, check-out, and room assignments.
    • Process payments and maintain accurate records of financial transactions.
  • Communication and Collaboration
    • Communicate effectively with guests, colleagues, and other departments to ensure seamless coordination.
    • Collaborate with the housekeeping and maintenance teams to ensure that guest rooms are clean and well-maintained.
  • Administrative Tasks
    • Perform administrative tasks, such as data entry and record-keeping.
    • Assist with special projects and initiatives as needed.

Requirements

  • Experience
    • Previous experience in a similar role within the hospitality industry is preferred.
  • Skills
    • Excellent interpersonal and communication skills, with a friendly and approachable attitude.
    • Strong organizational skills, with great attention to detail.
    • Proficiency in Opera is highly desirable.
  • Education and Certifications
    • A high school diploma or equivalent is required.
    • A hospitality-related certification or degree is highly desirable.
  • Language
    • Fluent in English; additional Russian language is a must.
  • Availability
    • Availability to work flexible hours, including weekends and holidays.

What We Offer

As a Front Office Receptionist at Accor, you will have the opportunity to work in a dynamic and fast-paced environment, with a team of experienced professionals who are passionate about delivering exceptional service. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.