Access Services Representative

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Sheikh Shakhbout Medical City - SSMC Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Sheikh Shakhbout Medical City - SSMC. As a Patient Access Representative, you will play a critical role in ensuring a smooth and efficient patient experience.

Key Responsibilities
  1. Maintaining a Professional Attitude and Appearance

You will maintain a professional attitude and appearance at all times, providing a positive representation of our organization to patients, families, and visitors.

Providing Exceptional Customer Service

You will demonstrate strong customer service skills to interact positively with external and internal customers, ensuring their needs are met and exceeded.

Scheduling, Registration, and Admission

You will perform scheduling, registration, and admission activities, gathering demographic, insurance, and other information from patients and accurately entering it into our hospital information system (HIS).

Verifying Financial Eligibility

You will verify financial eligibility and ensure completion of supported documents/approvals upon scheduling/registration activities completion.

Performing Billing and Reconciliation

You will perform billing, reconciliation, and cashier activities, ensuring accurate and timely processing of patient accounts.

Multitasking in a Fast-Paced Environment

You will be able to multitask in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.

Developing and Meeting Targets

You will develop and meet personal/team qualitative and quantitative targets, contributing to the success of our department and organization.

Participating in Departmental Meetings

You will participate in departmental meetings and activities, staying informed and engaged with our team.

Flexibility and Adaptability

You will be flexible and adaptable, accepting working different shift duties according to the necessity of our operational hours, including morning and night shifts, as well as weekends and holidays.

Collaboration and Communication

You will participate in cross-functional teams and committees as appropriate, facilitating and participating in ongoing training and development.

Additional Responsibilities

You will perform any other tasks as required by the job, ensuring the smooth operation of our department and organization.



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