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Hospitality Service Representative

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Novotel Full time
Role Overview

The Hospitality Service Representative plays a crucial role in ensuring guests feel welcomed and valued from the moment they arrive until their departure. This position is essential in maintaining high standards of service that contribute to guest satisfaction.

Key Responsibilities
  • Welcome guests warmly and assist them throughout their stay.
  • Deliver exceptional service to enhance guest satisfaction and loyalty.
  • Support the department's goals by actively engaging in sales initiatives.
  • Foster personalized relationships with guests to encourage repeat visits.
  • Prioritize guest relations over administrative tasks to ensure a seamless experience.
  • Anticipate and address guests' needs proactively.
  • Handle guest complaints with efficiency and sensitivity, ensuring follow-up.
  • Represent the brand and hotel with a professional demeanor.
  • Promote the hotel's services to boost sales, tailoring the approach to meet customer preferences.
Qualifications
  • Vocational diploma or degree in hospitality management.
  • Proficient in computer systems, particularly in a Windows environment.
  • Fluent in the national language and business English.
  • Strong interpersonal skills with a focus on guest service.
  • Ability to work collaboratively within a team.
  • Excellent listening skills with a knack for anticipating needs.
  • Confident in presentation and communication abilities.