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Patient Access Representative
2 months ago
We are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Sheikh Shakhbout Medical City - SSMC. As a key member of our healthcare team, you will be responsible for ensuring seamless patient access and registration processes.
Key Responsibilities:- Maintaining a Professional Attitude and Appearance
You will maintain a professional attitude and appearance at all times, providing a positive and respectful experience for our patients and staff.
Providing Exceptional Customer ServiceYou will demonstrate strong customer service skills, interacting positively with external and internal customers, and ensuring their needs are met in a timely and efficient manner.
Scheduling and Registration ActivitiesYou will perform scheduling, registration, and admission activities, gathering demographic, insurance, and other information from patients and accurately entering it into our healthcare information system (HIS).
Verifying Financial EligibilityYou will verify financial eligibility and ensure completion of supported documents/approvals upon scheduling/registration activities completion.
Performing Billing and Reconciliation ActivitiesYou will perform billing, reconciliation, and cashier activities, ensuring accurate and timely processing of patient accounts.
Multitasking in a Fast-Paced EnvironmentYou will be able to multitask in a fast-paced environment, prioritizing tasks and managing your time effectively to meet deadlines.
Developing and Meeting Personal and Team TargetsYou will develop and meet personal and team qualitative and quantitative targets, contributing to the success of our healthcare team.
Participating in Departmental Meetings and ActivitiesYou will participate in departmental meetings and activities, staying informed about departmental initiatives and contributing to decision-making processes.
Working Flexible ShiftsYou will be willing to work flexible shifts, including morning and night shifts, weekends, and holidays, to meet the operational needs of our healthcare team.
Participating in Cross-Functional Teams and CommitteesYou will participate in cross-functional teams and committees, collaborating with other departments and staff to achieve common goals.
Facilitating Ongoing TrainingYou will facilitate and participate in ongoing training, staying up-to-date with the latest healthcare practices and technologies.
Performing Other Tasks as RequiredYou will perform any other tasks as required, contributing to the smooth operation of our healthcare team.
Liaising with Other Staff and DepartmentsYou will liaise with other staff and departments, handling communication and ensuring seamless collaboration.
