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Access Services Representative
2 months ago
We are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Sheikh Shakhbout Medical City - SSMC. As a Patient Access Representative, you will play a critical role in ensuring a smooth and efficient patient experience.
Key Responsibilities- Maintaining a Professional Image
Our ideal candidate will maintain a professional attitude and appearance at all times, providing a positive first impression to our patients and visitors.
Exceptional Customer ServiceYou will demonstrate strong customer service skills to interact positively with external and internal customers, ensuring their needs are met and exceeded.
Scheduling and RegistrationAs a Patient Access Representative, you will perform scheduling, registration, and admission activities, gathering demographic, insurance, and other information from patients and accurately entering it into our hospital information system (HIS).
Financial Eligibility and Document CompletionYou will verify financial eligibility and ensure completion of supported documents/approvals upon scheduling/registration activities completion, ensuring seamless patient flow.
Billing and ReconciliationOur Patient Access Representative will perform billing, reconciliation, and cashier activities, ensuring accurate and timely processing of patient accounts.
Multitasking and AdaptabilityYou will be able to multitask in a fast-paced environment, adapting to changing priorities and deadlines while maintaining a high level of productivity.
Performance Targets and DevelopmentOur ideal candidate will develop and meet personal/team qualitative and quantitative targets, contributing to the growth and success of our team.
Departmental Meetings and ActivitiesYou will participate in departmental meetings and activities, staying informed and engaged with our team's goals and objectives.
Shift Work and FlexibilityAs a Patient Access Representative, you will be required to work different shift duties according to the necessity of our operational hours, including morning and night shifts, as well as weekends and holidays.
Teamwork and CollaborationYou will participate in cross-functional teams and committees as appropriate, fostering a culture of collaboration and teamwork.
Ongoing Training and DevelopmentOur Patient Access Representative will facilitate and participate in ongoing training, staying up-to-date with the latest policies, procedures, and technologies.
Additional ResponsibilitiesYou will perform any other tasks as required by the job, contributing to the overall success of our team.
Communication and LiaisonOur ideal candidate will liaise with other staff and departments, handling communication and ensuring seamless collaboration.
