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Customer Service Representative

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates The First Group Dubai Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at The First Group Dubai. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring that they have a memorable and enjoyable dining experience.

Key Responsibilities
  1. Welcoming Guests: Greet customers warmly and make them feel welcome in our restaurant.
  2. Menu Introduction: Introduce customers to our menu and highlight our daily or seasonal specials.
  3. Order Taking: Take customers' orders accurately and efficiently, either by writing them on a ticket, entering them into a tablet, or memorizing them.
  4. Order Preparation: Pass customer orders along to our kitchen staff for preparation and ensure that they are correct.
  5. Food and Beverage Service: Prepare and serve drinks to customers and collect food orders from the kitchen, verifying that they are correct before serving them.
  6. Customer Satisfaction: Ensure that customers are satisfied with their meals and process orders for additional courses if necessary.
  7. Table Maintenance: Remove used dishes, glasses, and flatware from tables and prepare cheques for customers.
  8. Cash Handling: Process cash and credit card payments and return change to customers if necessary.
  9. Table Setting: Set tables with dishes, glasses, and flatware and refill condiments as needed.
  10. Menu Knowledge: Maintain familiarity with our menu items, specials, and restaurant information.
  11. Team Collaboration: Meet with managers and wait staff daily or regularly to learn about menu changes and specials, as well as discuss upcoming reservations and customers with special needs.
Requirements
  • Work Experience: Proven work experience as a Waiter or Waitress.
  • Cash Handling: Hands-on experience with cash register and ordering information system.
  • Customer Service Skills: Attentiveness and patience for customers.
  • Communication Skills: Excellent presentation skills and strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
  • Active Listening: Active listening and effective communication skills.