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Senior Operations Manager

3 months ago


Sharjah, Sharjah, United Arab Emirates Nielsen Consumer LLC Full time

Role Overview:
As a Senior Manager, you will spearhead the team with a strong emphasis on providing an unparalleled service experience. Every interaction will be marked by efficiency, precision, and a focus on solutions.

Collaboration:
Engage with diverse internal departments such as Customer Success, Customer Care, Operations, Technical Support, and Product Development. Your role will be pivotal in aligning initiatives, exchanging insights, and fostering collaborative efforts in the delivery of customer service.

Performance Monitoring:
Track and evaluate essential performance indicators, discerning patterns and areas for enhancement. You will be responsible for implementing corrective measures as necessary to consistently meet service objectives.

Culture Development:
Encourage a customer-focused ethos within the team, advocating for empathy, active listening, and a sincere dedication to customer satisfaction.