Global Field Service Team Lead
1 week ago
Job Title: Senior Field Service Operations Manager
Company: Simpson Booth Limited
Job Type: Full-time
Location: Remote (with international travel)
Job Summary:
We are seeking an experienced Senior Field Service Operations Manager to lead our global field service team. The successful candidate will have a strong background in managing remote teams, logistics, and client relationships.
Key Responsibilities:
- Team Leadership: Manage and lead a team of field service engineers and technicians across various locations, including the UK, India, APAC, and Sharjah.
- Logistics and Operations: Establish and implement standardized processes for field service operations, including logistics, billing, invoicing, and client interface.
- Client Relationships: Develop and maintain strong relationships with key clients, understanding their needs and addressing their concerns.
- Business Improvement: Drive business improvement changes and efficiencies across all field service regions, ensuring optimal performance and compliance with company policies and regulations.
- Travel: Travel internationally up to 60-70% of the time to meet with clients and team members.
Requirements:
- Experience: Significant experience managing a remote field service team, ideally in a technical services or survey environment.
- Background: Background in electronics or engineering from a survey perspective.
- Education: Business or management degree.
- Skills: Strong knowledge of people logistics, billing, and invoicing processes, as well as commercial acumen and an understanding of the financial impact of decisions.
- Personal Qualities: Ability to manage a diverse team across different locations and cultures, assertive and able to drive change in an established organization.
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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