Global Field Service Team Lead

1 week ago


Sharjah, Sharjah, United Arab Emirates Simpson Booth Limited Full time
Job Description

Job Title: Senior Field Service Operations Manager

Company: Simpson Booth Limited

Job Type: Full-time

Location: Remote (with international travel)

Job Summary:

We are seeking an experienced Senior Field Service Operations Manager to lead our global field service team. The successful candidate will have a strong background in managing remote teams, logistics, and client relationships.

Key Responsibilities:

  • Team Leadership: Manage and lead a team of field service engineers and technicians across various locations, including the UK, India, APAC, and Sharjah.
  • Logistics and Operations: Establish and implement standardized processes for field service operations, including logistics, billing, invoicing, and client interface.
  • Client Relationships: Develop and maintain strong relationships with key clients, understanding their needs and addressing their concerns.
  • Business Improvement: Drive business improvement changes and efficiencies across all field service regions, ensuring optimal performance and compliance with company policies and regulations.
  • Travel: Travel internationally up to 60-70% of the time to meet with clients and team members.

Requirements:

  • Experience: Significant experience managing a remote field service team, ideally in a technical services or survey environment.
  • Background: Background in electronics or engineering from a survey perspective.
  • Education: Business or management degree.
  • Skills: Strong knowledge of people logistics, billing, and invoicing processes, as well as commercial acumen and an understanding of the financial impact of decisions.
  • Personal Qualities: Ability to manage a diverse team across different locations and cultures, assertive and able to drive change in an established organization.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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