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Operations Manager

2 months ago

Sharjah, Sharjah, United Arab Emirates Hilton Hotel Sharjah Full time
Key Responsibilities:
  • **Strategic Leadership**: Oversee the overall direction and performance of the Hilton Hotel Sharjah, ensuring alignment with company goals and objectives.
  • **Talent Development**: Foster a culture of excellence by hiring, training, and coaching a high-performing team, providing opportunities for growth and development.
  • **Customer Experience**: Ensure exceptional customer service by resolving conflicts, addressing complaints, and implementing processes to enhance the guest experience.
  • **Operational Excellence**: Monitor and optimize business operations, ensuring efficient use of resources, and maintaining a clean and tidy environment.
  • **Business Analysis**: Analyze data and processes to identify areas for improvement, developing strategies to increase revenue and profitability.
  • **Reporting and Communication**: Prepare and present reports to senior management, providing insights and recommendations to drive business decisions.
  • **Compliance and Governance**: Ensure all staff members adhere to company policies and procedures, maintaining a culture of integrity and accountability.