Bartender - Raffles Club

3 months ago

Dubai, United Arab Emirates RAFFLES Full time

**Company Description**
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
- Read daily events to be aware of any VIP arrivals.
- Must have a complete working knowledge of bar items, ingredients and preparation
- Ensure all details of service are performed properly for every guest
- To understand and adhere to Beverage Department Standard Operating Procedures
- Provide a friendly and personalized welcome for guests and constantly attentive to their needs
- Change ashtrays, serve cigarettes and wipe down bar area
- Carry trays, bus and reset tables with linen, china, glass and silver
- Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved.
- Promotes the Raffles Club offer and help to create a good atmosphere
- When possible greet regular guests by name and note and serve preferences accordingly
- Professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes
- Process drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficiently
- Make all cocktails in accordance with Hotel’s standard beverage manual
- Receive and check liquor against previous shift’s requisitions
- Attempt to limit problems and liability related to customers' excessive drinking
- Serve snacks or food items to customers seated at the Raffles Club Lounge
- Organize requisition, pick up and verification for F&B items used in the bar areas
- Ensure that the bar is fully stocked and all side opening and closing duties are completed
- Slice and pit fruit for garnishing drinks
- Arrange bottles and glasses to make attractive displays
- Keep the bar area neat and tidy at all times, regularly clearing dishes and glassware
- Manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague
- Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins
- Maintain complete knowledge of all F&B services, outlets, hotel services/features
- Able to handle cash following established and proper Accounting procedures
- Behave and acts in an exemplary fashion, embodying the brand mindset.
- Welcomes guests, handle the sale and provision of all bar services available
- Interacting with guests, taking orders and serving snacks and drinks"
- May have to serve guests located outside the bar, maintains excellent relations with colleagues, particularly with departments close to the bar (restaurant, lobby etc)
- Ensure equipment remains in good condition
- Communicate and work in close cooperation with the other departments (Kitchen, Reception, Butlers, etc)
- Familiar with all the hotel's and Raffles Club services and informs guests about them
- Creates a friendly atmosphere at the bar
- Manages the stocks, inventories and setup for the bar in line with brand standards
- Is responsible in the meet of the department's targets by:

- following the preparation instructions to the letter and using the right doses
- avoiding waste and loss of merchandise
- respecting the hotel's procedures and internal audit processes
- Driving Guest Satisfaction Index
- Ensures that the workplace remains clean and the safety of consumable goods by always respecting HACCP regulations
- Respects the instructions and safety guidelines for the equipment used
- Applies the hotel's security regula

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