Raffles Club Agent

5 months ago

Dubai, United Arab Emirates RAFFLES Full time

**Company Description**
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
- Greet guests at all times in a friendly and helpful manner
- Register and room all Raffles Club guest arrivals according to established procedures
- Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system
- Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements
- Maintains cashier float and ensure accurate daily report of all money received
- Cashes hotel guests’ personal and travelers checks and assists with currency exchange
- Keeps abreast of all modifications to accounting policies and procedures
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs and Hotel Loyalty programs (Raffles Ambassadors)
- Attend to guest’s complaints, inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Raffles properties so that guests indicating any next destination on the registration card can be “sold” on an onward booking to another Raffles property
- Ensure that guests depart the hotel with a positive impression of the hotel service
- Perform audit balances and prepare all reports for audit in an orderly fashion
- Maintain comprehensive knowledge of standard reservation procedures
- Offer secretarial duties for guests such as faxing, posting, copying, scanning etc.
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure that Reception and Lounge work area is clean and in an orderly state at all times
- Performs related duties and special projects assigned
- Adhere to OH&S policies and procedures
- ** PERSONAL ATTRIBUTES**
- Good level of engagement with guests
- Ability to work cohesively as a team with a multi-cultural workforce
- Excellent communication skills
- High level of integrity, enthusiasm, dedication, support for continuous improvement
- Good knowledge of Front Office

**Qualifications**
- Post-Secondary school education or Diploma from School for Tourism & Hotel Management
- ** EXPERIENCE**
- Minimum 1 - 2 years’ relevant experience in customer service/guest relations

  • Raffles Club Agent

    5 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    Company Description A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. **Job Description**: **PURPOSE OF POSITION** To be responsible for all activities relevant to Raffles Club guests such as the...

  • Raffles Club Agent

    5 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    Company Description A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. **Job Description**: **PURPOSE OF POSITION** To be responsible for all activities relevant to Raffles Club guests such as the...

  • Raffles Club Lounge Supervisor

    4 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Raffles Club Manager

    5 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Waiter - Raffles Club

    2 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Raffles Club Agent

    4 months ago

    Dubai, United Arab Emirates Apt Resources Full time

    **RAFFLES CLUB AGENT**: **Job ID **:2199 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 1,800.00 - 1,800.00 **Other Benefits **:service charge, tips, accommodation, transportation, medical insurance, flight tickets**GCC Driving License **:No **Description: -...

  • Assistant Manager Raffles Club

    2 weeks ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Bartender - Raffles Club

    4 weeks ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Raffles Club Lounge Manager

    5 months ago

    Dubai, United Arab Emirates Raffles The Palm Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Raffles Club Ambassador

    4 days ago

    Dubai, Dubai, United Arab Emirates Accor Full time

    Raffles Club Agent Job DescriptionAs a Raffles Club Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued members.Key Responsibilities:Greeting and Registration: Greet guests in a friendly and helpful manner, register and room all Raffles Club guest arrivals according to established...

  • Raffles Club Agent

    5 months ago

    Dubai, United Arab Emirates Raffles The Palm Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Raffles Club Ambassador

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Accor Full time

    Raffles Club Agent Job DescriptionWe are seeking a highly skilled and customer-focused Raffles Club Agent to join our team at Accor. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in, check-out, and room changes.Key Responsibilities:Guest Greeting and Registration:...

  • Club Lounge Manager

    4 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Raffles Club Ambassador

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Accor Full time

    Raffles Club Agent Job DescriptionWe are seeking a highly skilled and customer-focused Raffles Club Agent to join our team at Accor. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in, check-out, and room change procedures.Key Responsibilities:Guest Greeting and...

  • Raffles Club Agent

    3 months ago

    Dubai, United Arab Emirates Accor Full time

    Greet guests at all times in afriendly and helpful mannerRegister and roomall Raffles Club guest arrivals according to establishedproceduresPerform check-in, check-out and roomchange procedures and ensure all data is accurately entered intothe hotel systemLiaise closely with Butlers toescort and do follow-ups on guest requests orrequirementsMaintains cashier...

  • Club Lounge Waiter

    5 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Assistant Manager Raffles Club

    4 days ago

    Dubai, Dubai, United Arab Emirates AccorHotel Full time

    Raffles Club Assistant Manager Job DescriptionKey Responsibilities:Guest Satisfaction: Manage and supervise all tasks of staff to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival to departure.Lounge Management: Manage and supervise the lounge during operating hours.Food and Beverage: Liaise with the...

  • Raffles Club Server

    4 days ago

    Dubai, Dubai, United Arab Emirates AccorHotel Full time

    Job SummaryWe are seeking a highly skilled and experienced Waiter/Waitress to join our team at the Raffles Club. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded at all times.Key ResponsibilitiesProvide personalized service to Raffles Club guests,...

  • Assistant Manager Raffles Club

    4 days ago

    Dubai, United Arab Emirates AccorHotel Full time

    Manage and supervise all tasks ofhis/her staff to ensure maximum guest satisfaction through personalrecognition & prompt cordial attention from arrival throughdepartureManage and supervise the loungeduring operating hoursLiaise with kitchen onfood selection for Breakfast High Tea and CocktailHourMeet and greet all guestspersonallyOversee maintenance of...

  • WaiterWaitress - Raffles Club

    4 days ago

    Dubai, United Arab Emirates AccorHotel Full time

    Providing personalized assistanceto Raffles Club guests included but not limited to: the setting upand breakdown of all food and beverage presentations (breakfastafternoon tea bar service andcanaps).Controlling inventory needed forRaffles Club pantryIdentifying guestpreference acting on them to ensure a service experience is createdand communicate to...