Raffles Club Agent

16 hours ago

Dubai, United Arab Emirates RAFFLES Full time

Company Description

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style.

**Job Description**:
**PURPOSE OF POSITION**

To be responsible for all activities relevant to Raffles Club guests such as the reception, private check in / out, cashiering, foreign exchange and assisting guests with inquiries.

**KEY ROLES & RESPONSIBILITIES**
- Greet guests at all times in a friendly and helpful manner
- Register and room all Raffles Club guest arrivals according to established procedures
- Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system
- Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements
- Maintains cashier float and ensure accurate daily report of all money received
- Cashes hotel guests’ personal and travelers checks and assists with currency exchange
- Keeps abreast of all modifications to accounting policies and procedures
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs and Hotel Loyalty programs (Raffles Ambassadors)
- Attend to guest’s complaints, inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist
- Is familiar with other Raffles properties so that guests indicating any next destination on the registration card can be “sold” on an onward booking to another Raffles property
- Ensure that guests depart the hotel with a positive impression of the hotel service
- Perform audit balances and prepare all reports for audit in an orderly fashion
- Maintain comprehensive knowledge of standard reservation procedures
- Offer secretarial duties for guests such as faxing, posting, copying, scanning etc.
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure that Reception and Lounge work area is clean and in an orderly state at all times
- Performs related duties and special projects assigned
- Adhere to OH&S policies and procedures
- Set up for Breakfast, High-Tea & Cocktail Hour & ensure timely replenishment of amenities
- Forecast weekly stock intake on food and beverage in the lounge

**Qualifications**:
**PERSONAL ATTRIBUTES**
- Good level of engagement with guests
- Ability to work cohesively as a team with a multi-cultural workforce
- Excellent communication skills
- High level of integrity, enthusiasm, dedication, support for continuous improvement
- Good knowledge of Front Office and F&B Operations

**QUALIFICATIONS**
- Post Secondary school education or Diploma from School for Tourism & Hotel Management***

**EXPERIENCE**
- Minimum 1 - 2 years’ relevant experience in customer service/guest relations

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates

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