Assistant Manager Raffles Club

3 months ago

Dubai, United Arab Emirates RAFFLES Full time

**Company Description**
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
- Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
- Manage and supervise the lounge during operating hours
- Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
- Meet and greet all guests personally
- Oversee maintenance of efficient repeat guest history system
- Promote Inter-Hotel sales and in-house facilities
- Perform such functions to include but not be limited to:

- Prepare Raffles Club guest welcome letters
- Monitor guest comment cards and feedback
- Attend to special requests by guests
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Compile, analyze and control Raffles Club costs and inventory
- Prepare requisitions for amenities on a timely basis
- Ensuring and maintain entire range of services offered for the Raffles Club Lounge
- Appraise appearance, discipline and efficiency of all staff under direct supervision
- Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations
- Prepare efficient work and vacation schedule for Raffles Club staff, taking into consideration project occupancy and forecasts and any large group movements
- Performs related duties and special projects assigned
- Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:

- Plan for future staffing needs and recruit in line with company guidelines
- Prepare detailed induction programmes for new staff
- Analyze training needs of Front Office staff and develop training programmes
- Conduct probation and formal performance appraisals
- Coach, counsel, discipline staff and provide constructive feedback to staff
- Work with Superior in the preparation and management of department’s budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget
- Adhere to OH&S policies and procedures and ensure your direct reports do the same

**PERSONAL ATTRIBUTES**
- Good organisational skills
- Good level of engagement with residents
- Ability to manage a multi-cultural workforce
- Excellent leadership & communication skills
- Display high levels of integrity, dedication and support for continuous improvement
- Flexible management style to meet the challenges of a changing work environment
- Good knowledge of the entire Front Office Operations
- Must be a self-starter, coach & mentor who can motivate the Team to perform their best
- Knowledge of Opera Property Management System preferred

**Qualifications**
- Degree from School for Tourism & Hotel Management

**EXPERIENCE**
- Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level.

  • Raffles Club Manager

    7 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Raffles Club Agent

    7 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    Company Description A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. **Job Description**: **PURPOSE OF POSITION** To be responsible for all activities relevant to Raffles Club guests such as the...

  • Raffles Club Lounge Supervisor

    7 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Waiter - Raffles Club

    5 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Raffles Club Agent

    7 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Bartender - Raffles Club

    3 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Club Lounge Manager

    7 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Kids Club Attendant

    2 weeks ago

    Dubai, United Arab Emirates RAFFLES Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Club Lounge Bartender

    5 days ago

    Dubai, United Arab Emirates RAFFLES Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Assistant Guest Relations Manager

    4 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. **Job Description** PURPOSE OF POSITION** To oversee and direct all aspects of Guest Relations to maximize guest...

  • Assistant Banquets Manager

    7 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    Company Description A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. **Job Description**: **PURPOSE OF POSITION** To take responsibility for coordinating and managing the operation, to ensure...

  • Assistant Learning

    5 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Office Coordinator

    7 days ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Position**:Front Office Coordinator **Department**: Rooms Division / Front Office **Reports to**: Front Office Manager / Assistant Front Office Manager - _________________________________________ **PURPOSE OF POSITION** Under the general direction of the Front Office Manager/Assistant FOM provides supportive administrative assistance to Front Office....

  • Guest Relations Manager

    4 weeks ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. **Job Description** PURPOSE OF POSITION** To oversee and direct all aspects of Guest Relations to maximize guest...

  • Assistant Talent

    7 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests...

  • Guest Relations Officer

    4 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Rooms Controller

    4 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Relations Supervisor

    7 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. To oversee and direct all aspects of Guest Relations to maximize guest satisfaction. **KEY ROLES & RESPONSIBILITIES** -...

  • Cluster Assistant Procurement Manager

    2 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. **Job Description** PURPOSE OF POSITION** To assist the Cluster Procurement Manager for the day - to - day operations of the...

  • Assistant Sales Manager

    7 months ago

    Dubai, United Arab Emirates RAFFLES Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...