Program Manager, Technical Engineering
1 day ago
As a Senior Lab Operations Engineer at Amazon, you will work closely with multiple technical teams to support the development and testing of various devices. Your primary responsibility will be to manage lab operations, ensuring that all facilities and equipment are maintained in a safe and efficient manner.
You will be responsible for planning, organizing, and supervising the day-to-day activities of the lab, including troubleshooting, configuration, installation, and sanity checks. You will also establish metrics to measure and maintain alignment to Service Level Agreements (SLA) while fostering continuous improvement.
In addition, you will coordinate with stakeholders to improve processes through inventory management, vendor selection, software integration, and hardware implementation. Ensuring adherence to local Health & Safety standards is also a key aspect of this role.
A successful candidate will have 3+ years of experience in program or project management, working cross-functionally with tech and non-tech teams. Experience in defining and implementing process improvement initiatives using data and metrics is also essential.
Basics of the Job
- Manage lab operations, maintaining a safe and efficient environment.
- Plan, organize, and supervise day-to-day activities.
- Establish metrics to maintain SLA alignment.
- Coordinate with stakeholders to improve processes.
A Day in the Life
- Lead infrastructure and network design to build new facilities and labs.
- Plan, organize, schedule, and supervise device support activities.
- Maintain stock of critical test equipment and parts.
- Organize and maintain stock of prototype devices for troubleshooting and debug.
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