Microsoft Power Platform Developer

7 days ago


Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group L.L.C Full time
About the Company:
Juma Al Majid Holding Group L.L.C is a diversified business group with interests in various sectors, including automotive, real estate, and technology. Our company values innovation, quality, and customer satisfaction. We are seeking an experienced Technical System Administrator to join our team and contribute to our success.

Key Responsibilities:
Coordinate with vendors and users for role assignments and user management. Validate and process monthly billing and financial operations. Review and revise annual renewal and support contracts with vendors. Set up and configure Genesys Contact Center solutions, including routing strategies and IVR digital flow management, configuring channels (email, voice, WhatsApp, chat), managing DID ranges and call routing, creating and maintaining agent scripts and canned responses, managing data tables in Genesys Architect, and configuring and managing integrations, including APIs and third-party applications such as KARIX, ConnectInsight, and ApifyCloud. Perform routine maintenance, updates, and system monitoring to ensure platform reliability. Diagnose and resolve technical issues, escalating to vendors as needed while ensuring SLA compliance. Provide technical support to agents, supervisors, and stakeholders for daily operations. Generate and analyze Contact Center performance reports using built-in reporting tools and Microsoft Power BI to identify trends and recommend improvements. Collaborate with IT teams to integrate Genesys with enterprise systems, including CRM, ERP, Oracle Fusion, Autoline/Keyloop, OTOLINK, Yardi, and Odoo. Train end-users on new features and maintain technical documentation. Ensure security standards and compliance requirements are met. Stay updated on Genesys advancements and industry trends for continuous improvement.

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