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IT Support Specialist

2 months ago

Sharjah, Sharjah, United Arab Emirates American University of Sharjah Full time
Job Summary

We are seeking a highly skilled IT Specialist to join our team at the American University of Sharjah. The successful candidate will provide technical assistance to students, faculty, and staff, resolving IT issues and requests in a timely and efficient manner.

Key Responsibilities
  • Technical Support: Provide hands-on support and assistance to users, resolving IT issues and requests in a timely and efficient manner.
  • Incident Management: Ensure timely resolution and minimal impact on operations by prioritizing requests and incidents.
  • Service Delivery: Deliver high-quality support services by following IT service management best practices.
  • Hardware and Software Maintenance: Install, configure, and maintain computer hardware, software, and peripheral equipment.
  • System Administration: Manage and support endpoint devices (Windows & Mac) and support desktop and application virtualization.
  • Training and Development: Deliver IT orientation sessions and workshops to staff and faculty on classroom technologies and applications.
  • Documentation and Knowledge Management: Create and maintain documentation, including Knowledge Base and Standard Operating Procedures (SOP).
  • Collaboration and Communication: Deliver high-quality services in collaboration with internal IT Teams (Infrastructure, Application, and Information Security).
Requirements

To be successful in this role, you will need to have a strong understanding of IT systems and technologies, excellent communication and interpersonal skills, and the ability to work effectively in a team environment.