IT Support Specialist
3 days ago
As an IT Specialist at the American University of Sharjah, you will play a vital role in providing technical assistance to students, faculty, and staff. Your primary responsibility will be to resolve IT issues and requests in a timely and efficient manner, ensuring minimal disruption to university operations.
Key Responsibilities
- Provide technical support for administrative, academic, and classroom systems, as well as labs and other IT facilities.
- Install, configure, and maintain computer hardware, software, and peripheral equipment.
- Manage and support endpoint devices, including Windows and Mac systems, and provide desktop and application virtualization.
- Deliver IT orientation sessions and workshops to staff and faculty on classroom technologies and applications.
- Collaborate with internal IT teams to ensure seamless service delivery and adherence to ITIL service management practices.
Requirements
- Strong technical knowledge and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of IT service management best practices and ITIL framework.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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