Service Support Administration Specialist
4 weeks ago
Key Responsibilities:
- Compliance and Governance: Ensure teams adhere to company policies and procedures, maintaining a culture of compliance and integrity.
- Financial Management: Oversee the team's budget, ensuring effective resource allocation and cost management.
- Process Excellence: Implement and maintain defined global processes, driving efficiency and quality across the organization.
- Technical Acumen: Stay up-to-date on teams' systems, identifying opportunities for improvement and innovation.
- Emergency Preparedness: Develop and conduct regular drills for emergency, contingency, and crisis recovery plans, ensuring business continuity.
- Change Management: Implement new tools, processes, and systems, ensuring seamless adoption and minimal disruption.
- Performance Metrics: Meet key performance indicators (KPIs), such as query resolution within 24 hours and backlog management.
About the Role: As a Service Support Administration Specialist, you will play a critical role in ensuring the smooth operation of our teams. If you are a detail-oriented, process-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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