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Spa Front Desk Associate
2 months ago
Job Summary
We are seeking a highly skilled and experienced Spa Receptionist to join our team at Mövenpick Hotels & Resorts. As a key member of our spa operations, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our valued customers.
Key Responsibilities
- Guest Service
- Greet and check-in guests, responding to their requests and resolving any issues in a professional and courteous manner.
- Provide personalized service, anticipating and meeting the needs of our guests to ensure their stay is enjoyable and stress-free.
- Spa Operations
- Actively participate in spa operations, including body treatments, product knowledge, and retail sales.
- Manage the booking system, ensuring accurate and efficient appointment scheduling and cancellations.
- Communication and Teamwork
- Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
- Collaborate with the spa team to achieve exceptional guest satisfaction and loyalty.
- Qualifications and Requirements
- Minimum 1 year of experience as a Spa Receptionist in a reputable spa or wellness center.
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Multi-lingual skills, particularly in Russian and Arabic, are highly desirable.
- Service-focused personality with a passion for delivering exceptional guest experiences.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Employee benefit card offering discounted rates at Accor properties worldwide.