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Spa Front Desk Associate

2 months ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Mövenpick Hotels & Resorts Full time

Job Summary

We are seeking a highly skilled and experienced Spa Receptionist to join our team at Mövenpick Hotels & Resorts. As a key member of our spa operations, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our valued customers.

Key Responsibilities

  • Guest Service
    • Greet and check-in guests, responding to their requests and resolving any issues in a professional and courteous manner.
    • Provide personalized service, anticipating and meeting the needs of our guests to ensure their stay is enjoyable and stress-free.
  • Spa Operations
    • Actively participate in spa operations, including body treatments, product knowledge, and retail sales.
    • Manage the booking system, ensuring accurate and efficient appointment scheduling and cancellations.
  • Communication and Teamwork
    • Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
    • Collaborate with the spa team to achieve exceptional guest satisfaction and loyalty.
  • Qualifications and Requirements
    • Minimum 1 year of experience as a Spa Receptionist in a reputable spa or wellness center.
    • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
    • Multi-lingual skills, particularly in Russian and Arabic, are highly desirable.
    • Service-focused personality with a passion for delivering exceptional guest experiences.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Employee benefit card offering discounted rates at Accor properties worldwide.