Guest Experience Specialist

3 weeks ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates GlobWorks Full time
Job Title: Guest Experience Specialist

Rixos Al Mairid, a renowned family beach resort on the stunning Al Marjan Island, is seeking a dedicated Guest Experience Specialist. In this role, you will be the face of the hotel, ensuring that each guest has a personalized and memorable experience from arrival to departure.

Key Responsibilities:
  • Greet guests and address their inquiries and requests.
  • Provide information about hotel services and the local area.
  • Handle any issues to ensure guest satisfaction.
Requirements:
  • Language Proficiency: Fluent in English and Russian. Proficiency in additional languages like German, Italian, or French is a plus, with a language allowance provided.
  • Experience: Previous experience in guest relations, front desk, or a similar role in a luxury hotel setting is highly preferred.
  • Skills: Strong communication skills, problem-solving abilities, and a customer-centric approach are essential. Must be able to work efficiently under pressure.
  • Personal Attributes: Professional, approachable, and able to deliver a warm and engaging guest experience.
Benefits:
  • Compensation: 2400 AED Basic Salary, 400 AED Service Charge, 250 AED Language Allowance (for Russian, German, Italian, or French).
  • Accommodation: Shared accommodation (2 pax in 1 room) provided by the hotel.
  • Meals: Duty meals provided.
  • Additional Perks:
    • Comprehensive insurance coverage.
    • Return flight tickets and employment visa.
    • Uniform provided by the hotel.
    • Transportation to and from accommodation.
    • 30 days of paid annual leave.
    • Extensive training and career development opportunities within the Rixos and Accor Group network.

Important Note: GlobWorks Hospitality Recruitment Agency is the official recruitment partner of Rixos Hotels and our recruitment services are entirely free of charge for all applicants.



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