Team Leader

4 months ago


Ras alKhaimah, United Arab Emirates THE COVE ROTANA RESORT AND SPA Full time

**Job Summary**:
As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience.

**General Duties and Responsibilities**:

- Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
- Maintain effective communication with all related departments to ensure smooth service delivery
- Maintain good working relationship with all Front Office employees with particular emphasis on Guest Service Agents and Guest Relations
- Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
- Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
- Deal swiftly, efficiently and sensitively to Guest complaints and follows through
- Maintain awareness of guest profiles
- Ensure that the Guest receive the accommodation he/she is expecting
- Check all cashier's city ledger bills at the end of shift to ensure that the billing and attachments are correct
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures

Additional to the above-mentioned requirements as Employee will at times be expected to perform tasks and duties outside of his/her scope of work as necessitated by work demand.

This document does not create an employee contract. It is stressed in Business may require alternative to this job description.

**Job Types**: Full-time, Permanent, Contract
Contract length: 24 months

Pay: From AED2,700.00 per month

Application Question(s):

- Do you have 2 years' experience in similar capacity in five starts resort?
- What is your nationality?
- What is your age?
- Are you available in United Arab Emirates for personal interview in Ras Al Khaimah?
- What are your current benefits & salary and expectations?
- Do you speak German Language in addition to English Language? What other languages do you speak?

Application Deadline: 01/10/2024
Expected Start Date: 01/10/2024


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