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Customer Service Liaison
2 months ago
Job Overview: As a Guest Relations Executive, you will be responsible for providing exceptional service to guests and maintaining the overall efficiency of our standards.
Key Responsibilities:
- Deliver personalized service to guests, ensuring their needs are met and exceeded.
- Respond to guest inquiries, needs, and desires, and follow up to ensure satisfaction.
- Anticipate and react promptly to guest requirements and inquiries.
- Actively listen and resolve guest complaints in a professional and courteous manner.
- Coordinate and manage communication between guests and staff to ensure seamless service.
- Oversee and coordinate all arrivals and departures of special guests (VIPs), ensuring a warm and welcoming experience.
- Promote all amenities, conveniences, and programs offered by AccorHotels to enhance the guest experience.
Requirements: To be successful in this role, you must possess excellent communication and interpersonal skills, be proactive and able to work in a fast-paced environment. You should also be fluent in German and Russian languages.
